NHC Healthcare, Glasgow

In the surveyor’s words

From the most serious findings on record at NHC Healthcare, Glasgow, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF583Dec 13, 2024

  Based on interview and review of the facility's policy, the facility failed to ensure all residents had the right to send and receive mail on Saturdays. The deficient practice had the potential to affect all residents residing the facility. The findings include: Review of the facility's policy titled, Mail Distribution to Patients, revised 09/01/2014, revealed mail would be distributed to the patient within 24 hours of delivery by the postal service. The policy further stated if the recreation department was not routinely at the center on weekends, the task must be assigned to another department head or responsible partner. During the Resident Council meeting on 12/10/2024 at 2:02 PM , Resident (R) 26 stated residents did not receive or send mail on Saturdays at the facility. […]

• No harm, potential for more than minimal, widespreadF812Dec 13, 2024

  Based on observation, interview and review of facility policy, it was determined the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. Review of the facility Matrix (CMS-802) received on 12/10/2024 revealed 147 of 149 residents received their meals from the kitchen. Observation on 12/09/2024 revealed food items stored in the three-door refrigerator were open to air, not labeled, and/or undated. Observations on 12/12/2024 and 12/13/2024 revealed dietary staffs' hair and/or beards were not properly secured under a hairnet and/or beard guard. […]

• No harm, potential for more than minimal, patternF584Mar 10, 2026

  Based on observation, interview, record review, and review of facility policy, the facility failed to provide a safe, clean, comfortable, and homelike environment inside the facility for its residents. The findings include: Review of the facility policy titled, NHC Healthcare Glasgow Environment Policy, dated March 2026, revealed the facility strived to maintain a comfortable, safe environment in the facility. Per review, all partners (staff) worked together to identify maintenance issues that needed to be addressed. Further review revealed maintenance partners had the responsibility to ensure . all areas are free of safety hazards. 1. […]

• No harm, potential for more than minimal, patternF842Mar 10, 2026

  Based on interview, record review, pharmacy audit reports, and review of facility policy, the facility failed to maintain medical records for each resident that were complete and accurately documented for 5 of 35 sampled residents, (Residents (Rs)4, R22, R30, R70, R102). The findings include: Review of the facility's, Network Pharmacy Policy, titled, Preparation and General Guidelines - Medication Administration - General Guidelines, revised 01/01/2019, revealed the individual who administered a medication dose was to record the administration on the resident's Medication Administration Record (MAR) directly after the medication was given. […]

• No harm, potential for more than minimal, isolatedF550Mar 10, 2026

  Based on observation, interview, record review, and facility policy review, the facility failed to ensure residents were treated with respect and dignity and provided care in a manner and in an environment that promoted maintenance or enhancement of his/her quality of life for one of 31 sampled residents, (Resident (R)14). The findings include: Review of the facility policy titled, Patient Rights Booklet (Section J), revised 09/2024, revealed the facility was to provide residents with privacy to maintain a dignified existence. Per policy review, privacy was to be maintained during toileting, bathing, and other activities of personal hygiene. […]