Newfane Rehab & Health Care Center

In the surveyor’s words

From the most serious findings on record at Newfane Rehab & Health Care Center, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF584Jun 5, 2025

  Based on observation, interview, and record review conducted during a Standard survey completed on 6/5/25, the facility did not ensure that there were housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior for four (4) (Unit A, B, C, and D) out of four (4) units. Issues included foul odors (Unit A, B, C, and D); shower rooms with black/brown debris with missing tiles or tiles in disrepair and dirty linens ( Unit A, B, C, D); cracked floor tiles with missing pieces (Unit D); baseboards splattered with a white substance (Unit A); walls unfinished with spackle/primer and not painted (Unit A); toothbrushes, hairbrushes, wash basins, toothpaste, and a bed pan not labeled or clean in shared bathrooms (Unit C); and soiled floor mats (Unit D). […]

• No harm, potential for more than minimal, patternF711Jun 5, 2025

  Based on interview and record review conducted during the Standard survey completed on 6/5/25, the facility did not ensure that the physician signed and dated all orders for 13 (Resident # 1, 5, 9, 15, 20, 28, 20, 42, 48, 84, 92, 124, and 137) of 32 residents reviewed. Specifically, the facility did not ensure that the physician or non-physician provider evaluated the resident's current medication regimen and renewed orders in the electronic medical record (EMR) at least every 60 days. The findings are: 1. Resident #20 had diagnoses that included dementia, schizophrenia (a chronic brain disorder affecting thinking, feeling and behavior) and developmental disorder. […]

• No harm, potential for more than minimal, patternF584Aug 11, 2023

  Based on observation and interview conducted during the Standard survey completed on 8/11/23, the facility did not ensure housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior were provided for four (Units A, B, C and D) of four resident units. Specifically, there were issues with strong urine odors in resident rooms, bathrooms, hallways, and reception area; crumbling drywall around windows, unpainted, patched drywall, missing and/or in disrepair baseboards; peeling wallpaper, soiled walls, dusty ceiling vents, and a torn/ripped resident mattress. The findings are: During an observation on 8/7/23 at 9:05 AM, in the reception area upon entrance to the facility, there was a very strong urine odor. […]

• No harm, potential for more than minimal, patternF804Aug 11, 2023

  Based on observation, interview, and record review conducted during a Standard survey completed 8/11/23, the facility did not provide food and drink that were prepared by methods that conserved flavor, and appearance, were palatable and at a safe and appetizing temperature, for five (Units A, B, C, D, & Kitchen) of five test trays. Specifically, food and beverages during meals were served at suboptimal temperatures, unappetizing in appearance and were not palatable. Residents #33, #37, #58, and #113 were involved. The findings are: The policy & procedure titled Food Temperature on Resident Trays dated 4/1/08 documented that it was the responsibility of the Supervisor, Dietitian, or Diet Technician to ensure that the food for residents was served at a safe and appropriate temperature. […]

• No harm, potential for more than minimal, patternF812Aug 11, 2023

  Based on observation, interview, and record review conducted during a Standard survey completed [DATE], the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. Specifically, one of one Kitchen had issues with outdated undated food items, corner ceiling fans near prep stations observed to be dusty and greasy and were in use while food preparation was going on and Dietary Aide #1 in food preparation area with facial hair, not wearing a beard guard. […]