Loch Haven

In the surveyor’s words

From the most serious findings on record at Loch Haven, in the surveyor’s own words.

• Immediate jeopardy, isolatedF689Mar 12, 2024

  Based on observation, interview, and record review, the facility failed to adequately monitor one resident's (Resident #1's) monitoring device (a small wristwatch-sized device (Tag) worn by a resident or attached to an asset (wheelchair, walker) that will trigger an alarm if in close proximity of an activation field; usually an exit door), per the manufacturer's instructions to ensure it functioned appropriately and would alert staff if the resident attempted to leave the facility without staff knowledge, in a review of 14 sampled residents. The resident was assessed as at risk for elopement and utilized a monitoring device as an intervention to address that risk. […]

• Actual harm, isolatedF684Mar 7, 2025

  Based on interview and record review, the facility failed to ensure one resident (Resident #2), in a review of seven sampled residents, received the necessary care and services in accordance with professional standards of practice when the facility failed to assess and report Resident #2's complaint of right eye pain, redness, watering, and blurry and dim vision timely. The resident was involved in a physical altercation with Resident #1 on 02/10/25, where both resided on the facility's Special Care Unit (SCU - dementia care unit). Resident #2 reported to family and staff in the days following that his/her eye hurt. […]

• No harm, potential for more than minimal, widespreadF812Aug 13, 2026

  Based on observation, interview, and record review, the facility failed to store and prepare food in accordance with professional standards for food service safety. Staff failed to securely seal, label, date or store food items according to the facility policy. Staff failed to ensure surfaces and equipment were free from buildup of grease and debris and failed to ensure the dry storage room floor was clean, free of mouse droppings and debris. The facility failed to ensure the kitchen floors, walls and baseboards were clean and free of debris and failed to store dishes in a sanitary manner. The facility census was 69. […]

• No harm, potential for more than minimal, widespreadF812Aug 11, 2025

  Based on observation, interview, and record review, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety. Staff did not securely seal, label, date, or store food items per manufacturer's instructions. Staff did not practice proper hand and glove hygiene, hair restraint usage, and consumption of personal food items. Staff did not maintain surfaces and equipment to be free from a buildup of grease and debris and did not ensure surfaces were sanitized properly. Staff did not ensure dishes and utensils were stored and handled in a sanitary manner. The facility census was 73. 1. […]

• No harm, potential for more than minimal, widespreadF812Nov 2, 2023

  Based on observations, interviews, and facility policy review, the facility failed to ensure that food was stored and served according to professional food safety standards. Specifically, the facility failed to date opened food items stored in the reach-in cooler and failed to ensure staff used appropriate hand hygiene and glove use when handling ready-to-eat foods. Findings included: 1. A review of a facility policy titled Food Storage (Dry, Refrigerated, and Frozen), dated 2020, revealed All food items will be labeled. The label must include the name of the food and the date by which it should be sold, consumed, or discarded. […]