Deficiency Index

Hillcrest Nursing Home

San Bernardino, California · CCN 555890

20 surveys since 2014, 5 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
92
Surveys
20
Harm or worse
5
Immediate jeopardy
1
The record, 2014–2025
’14’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file17/20

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
59
Ownership
For profit - Corporation
Chain
Independent
County
San Bernardino
Medicare-certified since
2014

CMS ratings

Overall
5
Health inspection
5
Staffing
3
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 252 for-profit facilities with fewer than 66 beds in California.

Last survey on record

Nov 18, 2025

356 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.684.36
Registered-nurse hours per resident day0.17—
Annual nurse turnover60.6%36.4%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1260.0%E315.0%F210.0%
No harm, potential for minimalA—B315.0%C—
CMS’s current file: 20 of the 92 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F9123×

    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

  • F6412×

    Ensure each resident receives an accurate assessment.

  • F8032×

    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F8802×

    Provide and implement an infection prevention and control program.

In the surveyor’s words

From the most serious findings on record at Hillcrest Nursing Home, in the surveyor’s own words.

  • No harm, potential for more than minimal, widespreadF812Jul 26, 2024

    Based on observation, interview, and record review, the facility failed to store and prepare food in accordance with professional standards for food safety when: 1. Cut watermelon and butter were stored in refrigerator at a temperature of 60 degrees Fahrenheit (unit of measurement). 2. Two cracked and chipped spatulas were observed in the kitchen's utensils drawer. 3. The microwave's anti-splatter shield had a layer of food residue. These failures had the potential to cause foodborne illnesses to 51 residents who receive food served by the kitchen. Findings: 1. […]

  • No harm, potential for more than minimal, widespreadF812Mar 3, 2022

    Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food preparation and storage areas were maintained, as well as safe and sanitary practices were maintained in the kitchen when: 1. The ice machine was not kept in a clean and sanitary condition, which put 54 Residents, who used or ingested ice from this machine, at risk for foodborne illness (illness acquired from ingesting contaminated food). 2. There were food crumbs and miscellaneous items in an enclosed area on a countertop that had the potential to promote bacteria growth within this area as well as attract microorganism (small organisms which have the potential to cause disease) carrying pests. 3. […]

  • No harm, potential for more than minimal, patternF803Jul 26, 2024

    Based on observation, interview, and record review, the facility failed to ensure menus were followed for 21 residents on a regular and Controlled Carbohydrate diet (CCHO- eating the same amount of carbohydrates every day, to help keep blood sugar, or glucose levels stable) during lunch on July 22, 2024. This failure had the potential for 21 residents on a regular and CCHO diet to have altered nutritional intake and weight loss. Findings: During a review of the Cooks spreadsheet, dated July 22, 2024, the lunch menu indicated the following serving sizes, Salisbury steak: 3 oz (small), 4 oz (regular), 4 oz (large). […]

  • No harm, potential for more than minimal, patternF622Mar 3, 2022

    Based on interview and record review, the facility failed to ensure the Notice of Transfer/Discharge forms were complete for three of three sampled residents (Residents 41, 43 and 55). This failure led to incomplete discharge records for Residents 41, 43, and 55, who were discharged to a psychiatric hospital to be evaluated for depression, however, the Notice of Transfer/Discharge was not completed per the facility's policy and procedure. Findings: During a record review on March 3, 2022, at 1:30 PM, of the discharge record for Resident 41, the document title Notice of Transfer/Discharge, dated January 10, 2022, indicated, Resident 41 was sent to a psychiatric hospital for evaluation of increased depression, was incomplete. The following areas were not completed: 1. […]

  • No harm, potential for more than minimal, patternF803Mar 3, 2022

    Based on observation, interview, and record review, the facility failed to ensure that the menus were followed when: 1. Thirty three out of fifty-four residents were on a regular, No Added Salt (NAS), and low-fat/ low cholesterol diet and received the incorrect dessert for lunch on February 28, 2022. 2. Nine out of fifty- four residents on a large portion diet received four ounces of milk instead of eight ounces of milk for lunch on February 28, 2022. These failures had the potential to decrease the nutritional intake and meal satisfaction for the 54 residents who are immuno-compromised. […]

Read 25 findings in full →The most serious and the most recent: 25 of 92 on record.

Every survey on record

FindingsAt actual harm or above

  • Nov 18, 2025Standard3 findings
  • Jul 26, 2024Standard6 findings
  • May 2, 2023Complaint1 finding
  • Mar 3, 2022Standard11 findings
  • Jan 29, 2020Complaint1 finding
  • Oct 4, 2019Standard12 findings
  • Jun 4, 2019Complaint1 finding
  • Oct 5, 2018Standard19 findings
Show the 12 earlier surveys
  • Oct 12, 2017Standard6 findings
  • Aug 3, 2017Complaint2 findings
  • Jun 30, 2017Complaint1 finding · 1 harm
  • Jun 14, 2017Complaint1 finding · 1 harm
  • Oct 10, 2016Complaint1 finding
  • Oct 6, 2016Standard8 findings
  • Nov 10, 2015Complaint1 finding
  • Oct 23, 2015Complaint1 finding
  • Oct 2, 2015Standard5 findings · 1 harm
  • Jul 14, 2015Complaint1 finding
  • Jun 23, 2015Complaint2 findings · 1 harm
  • Oct 10, 2014Standard9 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction