Heritage Manor Health & Rehab
Bossier City, Louisiana · CCN 195323
30 surveys since 2011. The first finding at harm level was recorded in 2015.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 152
- Surveys
- 30
- Harm or worse
- 3
- Immediate jeopardy
- 2
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 64
- Ownership
- For profit - Limited Liability company
- Chain
- Independent
- County
- Bossier
- Medicare-certified since
- 1995
CMS ratings
- Overall
- 1
- Health inspection
- 1
- Staffing
- 1
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded more weighted findings than most of its peer group.
Weighted by harm level, against 22 facilities with fewer than 66 beds in Louisiana.
Last survey on record
Jun 17, 2026
145 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 2.99 | 5.06 |
| Registered-nurse hours per resident day | 0.22 | — |
| Annual nurse turnover | 58.7% | 51.7% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $73,487 across 1 penalty
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K22.6% | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1114.3% | E6179.2% | F33.9% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6568×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F5783×
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- F5843×
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F6283×
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- F6843×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
In the surveyor’s words
From the most serious findings on record at Heritage Manor Health & Rehab, in the surveyor’s own words.
- Immediate jeopardy, patternF584May 24, 2024
Based on record reviews, observations, and interviews, the facility failed to maintain a safe, clean, comfortable and homelike environment for 4 (Resident #1, #2, #3, and #4) of 4 (Resident #1, #2, #3, and #4) sampled residents. The deficient practice resulted in an Immediate Jeopardy on 05/17/2024 when the facility's HVAC (Heating, Ventilation, and Air Conditioning) system, which regulated the temperature for the front section of the facility, failed. Observation on 05/22/2024 at 8:05 a.m. revealed Resident #1 lying in bed with oxygen infusing per nasal cannula with a personal fan in use and her face appeared flushed. Further observation failed to reveal a pitcher of ice water. Observation on 05/22/2024 at 8:05 a.m. […]
- Immediate jeopardy, patternF835May 24, 2024
Based on interview and record review, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicable physical, mental and psychosocial well-being for 4 (#1, #2, #3, and #4) of 4 residents (#1, #2, #3, and #4) sampled residents. The facility failed to ensure a system was in place to assess residents for heat related issues and monitor room temperatures to maintain environment at a comfortable level when the HVAC (Heating, Ventilation, and Air Conditioning) system failed. The deficient practice resulted in an Immediate Jeopardy on 05/17/2024 when the facility's HVAC system, which regulated the temperature for the front section of the facility, failed. Observation on 05/22/2024 at 8:05 a.m. […]
- No harm, potential for more than minimal, widespreadF725Aug 20, 2026
Based on observation, record review and interview the facility failed to have sufficient nursing staff to provide nursing services to attain or maintain the highest practicable physical, mental and psychosocial well-being of each resident by:Failing to provide a licensed nurse on a 24-hour basis to provide nursing care.Failing to answer or respond to call light in a timely manner for 1(#4) of 9 sampled residents. Findings: Upon entry to the facility on [DATE] at 7:35 a.m. an observation revealed one staff member seated in a chair on the hall. No other staff were observed. During an interview on 08/18/2026 at 7:35 a.m. S5 CNA (Certified Nursing Assistant), who was seated in a chair on the hall, reported she had not seen a nurse since she came in for her 7:00 a.m. to 3:00 p.m. shift. […]
- No harm, potential for more than minimal, widespreadF727Mar 26, 2026
Based on record review and interview, the facility failed to ensure an RN was on duty for 8 consecutive hours per day, 7 days a week, for 5 days throughout dates 02/22/2026 through 03/24/2026. Findings:Review of the facility's time card report for S5RN for dates 02/22/2026 through 03/24/2026 failed to reveal 8 consecutive hours of RN coverage on:02/25/2026 (6.50 hours)02/26/2026 (7.48 hours)02/27/2026 (6.48 hours)02/28/2026 (7.50 hours)03/01/2026 (7.50 hours) During an interview on 03/25/2026 at 9:35 a.m. S1 Administrator confirmed S5RN was the only RN scheduled 02/22/2026 through 03/21/2026 and the facility did not have 8 consecutive hours of RN coverage on 02/25/2026, 02/26/2026, 02/27/2026, 02/28/2026, and 03/01/2026.
- No harm, potential for more than minimal, widespreadF725Apr 10, 2025
Based on record reviews and interviews the facility failed to ensure there was a sufficient number of skilled licensed nurses, nurse aides, and other nursing personnel to provide care and respond to each resident's basic needs. The facility failed to: 1. provide the minimum required staffing hours for 20 of 37 days reviewed and 2. ensure a licensed nurse was designated as a charge nurse for each shift. Findings: Review of the facility completed Nursing Personnel Staffing Pattern Reporting Forms for 03/01/25 to 04/06/2025 revealed insufficient staff below the required minimum hours for the following dates: 03/08/2025: negative 14.93 hours 03/09/2025: negative 23.28 hours 03/11/2025: negative 1.07 hours 03/16/2025: negative 17 hours 03/18/2025: negative 0.29 hours 03/23/2025: negative 16.15… […]
Read 23 findings in full →The most serious and the most recent: 23 of 152 on record.
Every survey on record
FindingsAt actual harm or above
- Aug 20, 2026Complaint2 findings
- Jun 17, 2026Standard8 findings
- Mar 26, 2026Complaint2 findings
- Feb 11, 2026Complaint1 finding
- Jan 7, 2026Complaint1 finding
- Dec 16, 2025Complaint4 findings
- Aug 7, 2025Standard and complaint17 findings
- Jun 12, 2025Complaint1 finding
Show the 22 earlier surveys
- May 28, 2025Complaint3 findings
- May 7, 2025Complaint2 findings
- Apr 10, 2025Complaint9 findings
- Dec 19, 2024Complaint1 finding
- Jul 16, 2024Standard17 findings
- May 24, 2024Complaint2 findings · 2 harm
- Aug 23, 2023Standard9 findings
- Aug 24, 2022Standard6 findings
- Jul 13, 2022Complaint6 findings
- Aug 12, 2021Standard5 findings
- Aug 22, 2019Standard9 findings
- Aug 10, 2018Standard10 findings
- Aug 31, 2017Standard1 finding
- Aug 25, 2016Standard5 findings
- Mar 31, 2016Complaint1 finding
- Sep 11, 2015Standard1 finding
- Jun 24, 2015Complaint3 findings
- Apr 2, 2015Complaint1 finding · 1 harm
- Nov 13, 2014Standard4 findings
- Dec 19, 2013—1 finding
- Nov 15, 2012—9 findings
- Sep 22, 2011—11 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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