Hayward Health Services
Hayward, Wisconsin · CCN 525434
17 surveys since 2011, 2 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 70
- Surveys
- 17
- Harm or worse
- 2
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 50
- Ownership
- For profit - Limited Liability company
- Chain
- NORTH SHORE HEALTHCARE
- County
- Sawyer · rural
- Medicare-certified since
- 1989
CMS ratings
- Overall
- 3
- Health inspection
- 3
- Staffing
- 4
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.
Weighted by harm level, against 92 for-profit facilities with fewer than 66 beds in Wisconsin.
Last survey on record
Jul 28, 2026
104 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.43 | 3.73 |
| Registered-nurse hours per resident day | 1.21 | — |
| Annual nurse turnover | 37.8% | 45.7% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J15.0% | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1785.0% | E— | F210.0% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F8803×
Provide and implement an infection prevention and control program.
- F5502×
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F6842×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F7592×
Ensure medication error rates are not 5 percent or greater.
- F5571×
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
In the surveyor’s words
From the most serious findings on record at Hayward Health Services, in the surveyor’s own words.
- Immediate jeopardy, isolatedF578Sep 14, 2023
Based on record review and interviews, the facility did not ensure a resident's (R) advanced directives for code status were implemented according to resident wishes for 1 of 14 residents (R) 35 reviewed for advanced directives. R35 had a Do Not Resuscitate (DNR) order signed by R35 on [DATE] and signed by the physician on [DATE]. On [DATE], R35 became unresponsive requiring the invoking of R35's code status. Staff was unable to find the advanced directives and code status for R35 and performed cardiopulmonary resuscitation (CPR). Despite R35 indicating the intent to not receive CPR, R35 was provided CPR on [DATE]. R35 did not survive the code status and was pronounced deceased following the event. […]
- No harm, potential for more than minimal, widespreadF812Dec 17, 2025
Based on observation, record review and interview, the facility did not have a system in place to ensure snack/nourishment refrigerators on the unit are maintained to prevent the potential for foodborne illness. The facility practices had the potential to affect all 33 residents. Per facility guidelines attached to resident refrigerator titled Attention all residents and family members, We are happy to provide a refrigerator to our resident's food that you provide for them outside of the facility. However, there are new specific guidelines that we need to enforce for the protection of all of our residents. It stated in part, Any food placed in the resident refrigerator must be clearly marked with the resident name and dated with a new USED BY DATE. […]
- No harm, potential for more than minimal, widespreadF880Dec 17, 2025
Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable disease and infections. This had the potential to affect all 33 residents in the facility. COVID positive resident (R) did not have a sign outside R door indicating Transmission Based Precautions (TBP) were in place. […]
- No harm, potential for more than minimal, patternF880Aug 31, 2022
Based on observation, interview and record review, the facility did not maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections, such as COVID-19. Staff did not offer hand hygiene to residents in the dining room prior to receiving meals. This has the potential to affect 15 out of 15 residents (R) in the dining room (R10, R12, R14, R2, R19, R28, R1, R8, R6, R20, R25, R22, R5, R29, and R32). Surveyors observed staff entering the room of a resident on transmission based precautions without putting on the proper personal protective equipment (PPE). Findings include: Facility policy titled, Standard precautions, dated 2001 MED PASS (Revised October 2018) states, in part: .Hand hygiene: a. […]
- No harm, potential for more than minimal, patternF761Jun 29, 2021
Based on observation, record review, and interview, the facility did not ensure proper storage of medications for 6 (R31, R16, R13, R14, R36, and R24) out of 34 residents. Eye drops, nasal sprays, insulin pens, and inhaled medications were not labeled when opened thus unable to determine expiration dates. This is evidenced by: According to facility policy and manufacturers recommendations, all medications have an expiration date once opened. To ensure medications are not used beyond the expiration time frame, nursing staff must label each medication to include the open date. [MEDICATION(S)] Insulin once removed from the refrigerator expires in 28 days. Eye drops, except [MEDICATION(S)], expire after 60 days from open date. […]
Read 21 findings in full →The most serious and the most recent: 21 of 70 on record.
Every survey on record
FindingsAt actual harm or above
- Jul 28, 2026Complaint3 findings
- Dec 17, 2025Standard12 findings
- Sep 11, 2024Standard3 findings
- Sep 14, 2023Standard2 findings · 1 harm
- Aug 31, 2022Standard2 findings
- Jun 29, 2021Standard and complaint2 findings
- Aug 6, 2020Complaint2 findings
- Sep 24, 2019Standard and complaint4 findings
Show the 9 earlier surveys
- Aug 1, 2018Standard5 findings
- Jun 29, 2017Standard2 findings
- Apr 2, 2015Standard5 findings
- Mar 3, 2015Complaint4 findings
- Jan 29, 2014—8 findings
- Jul 24, 2013—3 findings · 1 harm
- Nov 7, 2012—6 findings
- Dec 9, 2011—6 findings
- Jun 29, 2011—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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