Deficiency Index

Haven of Lakeside

Lakeside, Arizona · CCN 035277

24 surveys since 2012, 8 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
135
Surveys
24
Harm or worse
8
Immediate jeopardy
0
The record, 2012–2026
’12’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse8

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file12/24

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
112
Ownership
For profit - Limited Liability company
Chain
HAVEN HEALTH
County
Navajo · rural
Medicare-certified since
2010

CMS ratings

Overall
1
Health inspection
1
Staffing
3
Quality measures
1

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 39 for-profit facilities of 100–127 beds in Arizona.

Last survey on record

Jan 27, 2026

286 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.423.45
Registered-nurse hours per resident day0.58—
Annual nurse turnover51.2%45.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$8,278 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG12.1%H—I—
No harm, potential for more than minimalD3266.7%E1531.3%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 48 of the 135 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6005×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6093×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • F6072×

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

  • F6102×

    Respond appropriately to all alleged violations.

  • F6802×

    Ensure the activities program is directed by a qualified professional.

In the surveyor’s words

From the most serious findings on record at Haven of Lakeside, in the surveyor’s own words.

  • Actual harm, isolatedF689Jun 11, 2025

    Based on clinical review, interviews and facility policy review, the facility failed to ensure that two residents (#75 and #10) were free from injuries from a preventable accident. The deficient practice could lead to serious injury or death to residents. Findings include: - Regarding resident #10: Resident #10 was admitted to the facility on [DATE] with diagnoses of myocardial infarction type 2, acute respiratory failure with hypoxia, chronic obstructive pulmonary disease with acute exacerbation, psychotic disorder with hallucinations due to known physiological condition, bipolar disorder current episode with hypomanic, burn of third degree of abdominal wall, burn of second degree of abdominal wall, dependence on supplemental oxygen, depression and anxiety disorder. […]

  • Actual harm, isolatedF690Jul 15, 2021

    Based on clinical record review, observation, staff interviews, and review of policies and procedures, the facility failed to ensure one of two sampled residents (#10) received consistent treatment and services related to a suprapubic catheter. The deficient practice could result in complications for residents with indwelling urinary catheters. Findings include: Resident #10 was admitted to the facility on [DATE], with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the care plan initiated on January 8, 2021 revealed the resident had a suprapubic catheter. The goals included the resident would show no signs/symptoms of urinary infection. […]

  • No harm, potential for more than minimal, patternF658Nov 19, 2025

    Based on record review, staff interviews, review of facility documents and policy, [NAME] Nursing Drug Handbook, and Medlineplus.gov website, the facility failed to ensure medications for four residents (#24, #64, #9, #86) were administered as ordered by the physician. The deficient practice could place residents safety at risk and could result in resident's not receiving the treatment that they need.Number of residents sampled: 20Number of residents cited: 4Findings include:-Resident #24 was admitted to the facility on [DATE] with diagnoses that included hypertension, depression and Non-Alzheimer's Dementia.The care plan dated March 17, 2023 revealed the resident was on opiate medication and was at risk for pain related to pain and history of right hip fracture and generalized discomfort. […]

  • No harm, potential for more than minimal, patternF680Nov 19, 2025

    Based on personnel file review, staff interview, and facility documentation and policy review, the facility failed to ensure the activities program was directed by a qualified professional. The deficient practice could result in the activities provided not meeting the assessed needs of the residents. Findings include: A review of the personnel file for the Activities Director (staff #24) revealed staff #24 was hired on October 18, 2024. Review of staff #24's job description revealed that as the Activity Manager she directs the development, implementation, supervision, and ongoing evaluation of the activities program. This includes the completion of the activities component of the comprehensive assessment along with the comprehensive care plan goals and approaches. […]

  • No harm, potential for more than minimal, patternF732Nov 19, 2025

    Based on observation, staff interviews, facility documents and policy review, the facility failed to ensure current nurse staffing information was accurate for actual hours worked by licensed and unlicensed direct care nursing staff and that the census was updated daily to reflect the actual number of residents. The deficient practice could result in residents and visitors not being informed of accurate and current staffing information and census. Findings include: The PBJ (Payroll-Based Journal) Staffing Data Report revealed that the facility consistently triggered for excessively low weekend staffing the last two quarters in 2024 and the first three quarters of 2025. Per the report, submitted weekend data was excessively low. […]

Read 28 findings in full →The most serious and the most recent: 28 of 135 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 27, 2026Complaint2 findings
  • Jan 21, 2026Complaint3 findings
  • Nov 19, 2025Standard14 findings
  • Jul 16, 2025Complaint1 finding
  • Jul 9, 2025Complaint2 findings
  • Jun 11, 2025Complaint1 finding · 1 harm
  • Mar 4, 2025Complaint3 findings
  • Feb 21, 2025Complaint1 finding
Show the 16 earlier surveys
  • Feb 6, 2025Complaint1 finding
  • Oct 1, 2024Complaint1 finding
  • Jun 6, 2024Standard and complaint5 findings
  • Dec 8, 2022Standard and complaint14 findings
  • Jul 15, 2021Standard15 findings · 1 harm
  • Nov 5, 2020Infection control1 finding
  • Oct 14, 2020Infection control2 findings
  • Jun 2, 2020Infection control1 finding
  • Mar 27, 2019Standard4 findings
  • Jan 12, 2018Standard and complaint4 findings
  • Dec 15, 2016Standard4 findings
  • Sep 17, 2015Standard9 findings
  • Jul 3, 2014Standard and complaint10 findings · 2 harm
  • Apr 12, 2013—15 findings · 1 harm
  • Mar 21, 2012—1 finding
  • Jan 13, 2012Standard and complaint21 findings · 3 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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