Deficiency Index

Haven of Lake Havasu

Lake Havasu City, Arizona · CCN 035240

20 surveys since 2010, 3 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
86
Surveys
20
Harm or worse
3
Immediate jeopardy
0
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse3

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file11/20

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
104
Ownership
For profit - Corporation
Chain
HAVEN HEALTH
County
Mohave
Medicare-certified since
1997

CMS ratings

Overall
2
Health inspection
1
Staffing
2
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 39 for-profit facilities of 100–127 beds in Arizona.

Last survey on record

Apr 20, 2026

203 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.373.45
Registered-nurse hours per resident day0.66—
Annual nurse turnover52.5%45.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$8,018 across 1 penalty
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG27.4%H—I—
No harm, potential for more than minimalD1763.0%E829.6%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 27 of the 86 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6004×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6893×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F6582×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F6772×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F5781×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

In the surveyor’s words

From the most serious findings on record at Haven of Lake Havasu, in the surveyor’s own words.

  • Actual harm, isolatedF689Feb 14, 2025

    Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that two residents (#9, #228) were adequately supervised in order to prevent accidental falls; and, failed to ensure items in the environment that could be utilized unsafely were stored away from one resident (#31). The deficient practice resulted in two residents being physically harmed. Findings include: -Resident #9 was admitted on [DATE]. Resident was discharged to hospital March 8, 2023 and was readmitted on [DATE] with diagnoses that included age-related osteoporosis with current pathological fracture, left femur, subsequent encounter for fracture with routine healing, Alzheimer's disease, unspecified dementia, unspecified severity, with other behavioral disturbance, and… […]

  • Actual harm, isolatedF600Oct 17, 2024

    Based on clinical record reviews, staff interviews, and policy review, the facility failed to ensure one resident (#135) was free from self-harm following an encounter of self-reported suicidal ideation. The deficient practice could result in further neglect, harm or possible death of residents. Findings include: Resident #135 was admitted to the facility on [DATE], with diagnoses that included major depressive disorder, recurrent, unspecified, anxiety disorder, unspecified. Review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status was conducted which revealed a BIMS score of 14, indicating resident's cognition was intact. Further review of the MDS section D for mood assessment revealed a severity score of 23. […]

  • No harm, potential for more than minimal, patternF606Jul 27, 2023

    Based on documention, staff interviews, and the facility policy and procedures, the facility failed to provide supervision as directed by the nursing board for one staff (#33). The deficient practice could result in residents being physically and/or emotionally harmed. Findings include: Review of staff #33's RN license revealed that it was issued on May 1, 2018 probationary status with the state of Arizona. The date action was taken was on July 23, 2021. Review of the, Arizona State of Board of Nursing Consent Agreement and Order Number 1805081, dated July 23, 2021 revealed that staff #33's license is hereby revoked; however; the revocation is stayed for as long as respondent remains in compliance with this order. […]

  • No harm, potential for more than minimal, patternF658Jul 27, 2023

    Based on clinical review, staff interviews, and facility policy and procedures, the facility failed to ensure that medication administration for one resident (#18) met professional standards of practice, failed to ensure physicians orders for one resident (#8) were complete and failed to notify the physician of a change in condition (#65). The deficient practice could result in residents not receiving care that meets professional standards. Findings include: -Resident #18 was admitted to the facility on [DATE] with diagnoses that included Type II Diabetes Mellitus with diabetic neuropathy, chronic systolic heart failure, and morbid obesity. The care plan for Diabetes Mellitus dated August 29, 2022 included the intervention to give diabetes medication as ordered by the doctor. […]

  • No harm, potential for more than minimal, patternF677Jul 27, 2023

    Based on clinical record, staff interviews, and the facility policy and procedures, the facility failed to assist one resident (#60) with repositioning. The deficient practice could result in a skin breakdown. Findings include: Resident #60 was admitted to the facility on [DATE] with diagnoses that included generalized muscle, pathological fracture with routine healing, low back pain, and anxiety disorder. The minimum data set (MDS) dated [DATE] included a brief interview for mental status score of 14 indicating the resident was cognitively intact. It also included that the resident required a one-person extensive assist with bed mobility and used a wheelchair for ambulation. […]

Read 21 findings in full →The most serious and the most recent: 21 of 86 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 11, 2026Complaint1 finding
  • Apr 20, 2026Complaint1 finding
  • Apr 1, 2025Complaint1 finding
  • Feb 14, 2025Standard and complaint7 findings · 1 harm
  • Dec 2, 2024Complaint1 finding
  • Oct 17, 2024Complaint1 finding · 1 harm
  • Aug 20, 2024Complaint1 finding
  • Jun 11, 2024Complaint1 finding
Show the 12 earlier surveys
  • Jul 27, 2023Standard9 findings
  • Jun 9, 2022Standard5 findings
  • Dec 14, 2020Infection control1 finding
  • Oct 30, 2019Standard and complaint5 findings
  • Aug 24, 2018Standard and complaint4 findings
  • Jun 8, 2017Standard2 findings
  • May 27, 2016Standard5 findings
  • Mar 19, 2015Standard and complaint10 findings
  • Dec 12, 2013—5 findings
  • Oct 18, 2012—8 findings · 1 harm
  • Aug 26, 2011—6 findings
  • May 14, 2010—12 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction