Deficiency Index

Groves Center

Lake Wales, Florida · CCN 105269

25 surveys since 2011. The first finding at harm level was recorded in 2022.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
134
Surveys
25
Harm or worse
11
Immediate jeopardy
8
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy8

Findings at the most serious level CMS records.

Beyond CMS’s monthly file19/25

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
For profit - Corporation
Chain
HEARTHSTONE SENIOR COMMUNITIES
County
Polk
Medicare-certified since
1973

CMS ratings

Overall
—
Health inspection
—
Staffing
—
Quality measures
—

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 293 for-profit facilities of 100–127 beds in Florida.

Last survey on record

Feb 4, 2026

278 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.523.57
Registered-nurse hours per resident day0.54—
Annual nurse turnover58.2%44.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$246,354 across 2 penalties
Special focus
SFF
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L510.2%
Actual harmG36.1%H—I—
No harm, potential for more than minimalD3265.3%E714.3%F24.1%
No harm, potential for minimalA—B—C—
CMS’s current file: 49 of the 134 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6843×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F8803×

    Provide and implement an infection prevention and control program.

  • F5852×

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

  • F6002×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6102×

    Respond appropriately to all alleged violations.

In the surveyor’s words

From the most serious findings on record at Groves Center, in the surveyor’s own words.

  • Immediate jeopardy, widespreadF600Jan 12, 2024

    Based on interviews with residents, staff and administrative staff, and Medical Director, and review of the clinical record, incident log, and policy and procedure, it was determined the facility failed to protect residents' right to be free from physical, verbal, psychological, psychosocial and sexual abuse, and neglect by failing to implement a systematic process to carry out their abuse policy to ensure witnessed or reported abusive interactions, neglect and injuries were fully investigated and addressed for nine residents (#164, #6, #36, #90,#32, #100, #308, #106, #12) of 12 residents sampled. Incidents occurred between residents (#164, #6, #36) and staff members and between a resident (#90) and two other residents (#32, and #100). […]

  • Immediate jeopardy, widespreadF610Jan 12, 2024

    Based on observation, interviews with residents, facility staff, resident representatives, the Clinical Manager of a dialysis facility, and the Medical Director, and review of policy and procedures, clinical records, training records and incident logs, it was determined the facility failed to identify, investigate, prevent, and take corrective action for the neglect of two (#308 and #106) of 12 residents reviewed for abuse and neglect. The facility failed to ensure wound care orders were implemented for Resident #308 and #106 resulting in the worsening of the wounds, and failed to investigate the cause of a fracture of unknown origin for one (#12) of 12 residents. […]

  • Immediate jeopardy, widespreadF726Jan 12, 2024

    Based on observations, staff interviews, medical record reviews personnel record reviews and training records, the facility failed to have competent staff to identify abuse, protect residents during abuse investigations and investigate abuse allegations to prevent reoccurring abuse; the facility failed to have competent staff to accurately assess residents' medical conditions and to provide care and treatment to prevent worsening of conditions, for pressure ulcers, and significant change in condition after a fall. […]

  • Immediate jeopardy, widespreadF835Jan 12, 2024

    Based on interviews, record reviews and review of job descriptions, the facility's administration failed to utilize resources to ensure adequate supervision to effectively implement a systematic process to carry out the facility's abuse policy for seven residents (#32, #90, #100, #6, #36, #12, #164), failed to ensure the facility staff provided care and services to prevent the worsening of wounds for two residents (#308 and #106), failed to ensure hot water temperatures were maintained at a comfortable level for residents on one hallway (Hall 100), and failed to ensure oversight of nurse competency training with the potential to affect a total census of 112 residents. […]

  • Immediate jeopardy, widespreadF867Jan 12, 2024

    Based on observations, interviews, and record review, the facility failed to utilize the Quality Assurance and Performance Improvement (QAPI) process to investigate, develop, and implement an effective Performance Improvement Plan (PIP) to ensure the facility was free from abuse and neglect. During a survey conducted on 01/08/24 to 01/12/24 non-compliance was found for 9 of 12 residents reviewed for abuse and neglect. The incidents/allegations included resident to resident physical/sexual abuse (#32, #90, #100), staff to resident physical abuse (#6, #164), staff to resident verbal abuse (#36), and neglect resulting in worsening of wounds (#308, #106), and failure to investigate a fracture of unknown origin (#12). […]

Read 31 findings in full →The most serious and the most recent: 31 of 134 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 22, 2026Standard12 findings
  • Feb 4, 2026Standard11 findings
  • Oct 29, 2025Complaint8 findings · 2 harm
  • May 28, 2025Complaint5 findings
  • Oct 1, 2024Complaint4 findings
  • Jan 12, 2024Standard and complaint10 findings · 6 harm
  • Jun 15, 2023Infection control1 finding
  • Mar 13, 2023Complaint1 finding
Show the 17 earlier surveys
  • May 26, 2022Complaint4 findings · 3 harm
  • Jan 27, 2022Standard and complaint15 findings
  • Oct 1, 2021Complaint1 finding
  • Oct 23, 2020Standard3 findings
  • Sep 1, 2020Infection control2 findings
  • Jul 27, 2020Complaint1 finding
  • Jan 25, 2019Standard6 findings
  • Jul 12, 2018Complaint2 findings
  • Feb 13, 2018Complaint2 findings
  • Oct 26, 2017Standard and complaint5 findings
  • Aug 5, 2016Standard15 findings
  • Apr 16, 2015Standard10 findings
  • Nov 24, 2014Complaint1 finding
  • Feb 14, 2014—3 findings
  • Oct 25, 2012—7 findings
  • May 21, 2012—2 findings
  • Aug 26, 2011—3 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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