Future Care Charles Village

In the surveyor’s words

From the most serious findings on record at Future Care Charles Village, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Oct 7, 2025

  Based on observations, record review, and interviews with facility staff, it was determined that the facility failed to maintain food service equipment in a manner that ensures sanitary food service operations to prevent possible foodborne illness. This was evident during the initial tour of the kitchen.The findings include:All essential kitchen equipment, including but not limited to refrigerators, mobile food carts, tray line equipment, freezers, dishwashers, ovens, stoves, and ranges, must be maintained in safe operating conditions in accordance with the manufacturer's specifications and remain accessible throughout kitchen operations.Cross-contamination means the transfer of harmful substances or disease causing microorganisms to food by hands, food contact surfaces, sponges, cloth… […]

• No harm, potential for more than minimal, patternF610May 21, 2026

  Based on record review and interview it was determined that the facility staff failed to complete a thorough investigation of an allegation of abuse as evidenced by staff who worked during the time of the alleged incident were not interviewed. This deficient practice was evidenced in 1 (Resident #8) of 5 investigations reviewed for the allegation of abuse during the compliant survey.The findings include:On 05/18/26 at 12:32 pm the surveyor reviewed the facility's investigation concerning an allegation of abuse concerning Resident #8. The staffing sheets were not included in the investigation; the surveyor asked Administrator #1 to provide the staffing sheets to be reviewed. […]

• No harm, potential for more than minimal, patternF584Oct 7, 2025

  Based on surveyor observations and facility staff interview it was determined that the facility failed to provide a safe, clean, comfortable, homelike environment for Residents. This finding was found to be evident in 9 (Resident #1, 2, 4, 7, 10, 11, 29, 58, and #105) out of 9 Resident rooms and the 1st floor shower room on tours of the facility during the annual/recertification survey. The findings include: 1) On 9/30/2025 at 8:30 AM during tour of the facility the surveyor observed items in Resident rooms that were not in good repair. […]

• No harm, potential for more than minimal, patternF804Oct 7, 2025

  Based on observations, record reviews, and interviews, it was determined that the facility failed to ensure Resident meals were palatable and hot foods were maintained above the food danger zone of 135 degrees Fahrenheit. This was evident for 6 (Resident #2, 9, 10, 11, 13 and #87) of 6 residents interviewed during the annual survey. This failure had the potential to affect all residents receiving meals from the facility's kitchen. The findings include: 1) On 09/30/25 at 10:04 AM the surveyor conducted an initial tour on the first floor unit and Resident #11 was interviewed. During the interview it was revealed that food was served last of all three units and his/her meals are regularly cold by the time s/he receives it. An interview was held with Resident #9 on 09/30/2025 at 10:55 AM. […]

• No harm, potential for more than minimal, patternF880Oct 7, 2025

  Based on observations and interviews, it was determined that the facility failed to provide a safe, sanitary, and comfortable environment to minimize or eliminate the spread of potential cross-contamination and to implement proper hand hygiene practices to prevent the spread of possible communicable diseases and infections. This was evident in 5 of 5 infection control areas reviewed throughout the facility during the annual survey. The findings include: Hand hygiene refers to a general term that applies to hand washing, antiseptic handwash, and alcohol-based hand rub (ABHR). 1) On 9/29/2025 at 8:40 AM, surveyors observed Staff #11 filling residents' water cups from the hand sink faucet in the second-floor nourishment room. […]