Encore at Turf Valley

In the surveyor’s words

From the most serious findings on record at Encore at Turf Valley, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Nov 24, 2021

  Based on observation, interview, and documentation review it was determined that the facility staff failed to store, prepare, and maintain a sanitary environment in accordance with professional standards for food service safety by failing to ensure that Dishwasher hot water temperatures are frequently checked to ensure the cleanliness and sanitation of dishware, failing to ensure proper cooking temperatures of food by taking temperatures during food preparation and service and failing to store dishware sanitarily. This practice had the potential to affect all residents that consumed food that was prepared by the kitchen. […]

• No harm, potential for more than minimal, patternF812May 14, 2025

  Based on observations and interviews with facility staff, it was determined the facility failed to ensure that foods that were stored in the refrigerator and freezer had a date when prepared and opened. This was found to be evident during an initial tour of the kitchen during the survey. The findings include: An initial tour of the kitchen was conducted on 5/8/25 at 8:30 AM with the Dietary Manager (#6) and Kitchen Supervisor (#5) present and the following concerns were identified. […]

• No harm, potential for more than minimal, patternF656Nov 24, 2021

  Based on medical record review and staff interview, it was determined the facility failed to develop and implement comprehensive person-centered care plans with appropriate measurable goals. This was exemplified for 3 (#69, #63, #24) residents out of 46 residents reviewed. The findings include: A care plan is a guide that addresses the unique needs of each resident. It is used to plan, assess and evaluate the effectiveness of the resident. The Minimum Data Set (MDS) is part of the Resident Assessment Instrument that was Federally mandated in legislation passed in 1986. […]

• No harm, potential for more than minimal, patternF657Nov 24, 2021

  Based on medical record review and interviews with staff and a resident, it was determined that the facility failed to ensure an interdisciplinary team, which included the resident and or the resident's representatives, contributed to the resident's comprehensive care plan as evidenced by the failure to conduct a quarterly care plan meeting. Additionally, facility staff failed to document and evaluate each care plan to ensure the interventions continued to be appropriate for the resident's condition. […]

• No harm, potential for more than minimal, patternF684Nov 24, 2021

  Based on medical record review and interview it was determined that the facility failed to ensure staff followed physician orders [MEDICAL RECORD OR PHYSICIAN ORDER] . This was found to be evident for 4 (Resident #29, # 15, #169, #173) out of 46 residents reviewed during the survey. The findings include: 1) On 11/18/21 review of Resident #29's medical record revealed the resident has diabetes and an order, in effect since December 2020, to check the resident's glucose (blood sugar level) before breakfast and at bedtime. […]