Eldercrest Rehabilitation & Healthcare Center

In the surveyor’s words

From the most serious findings on record at Eldercrest Rehabilitation & Healthcare Center, in the surveyor’s own words.

• Actual harm, patternF880May 2, 2024

  Based on Centers for Disease Control and Prevention (CDC) guidance, Pennsylvania Department of Health (PADOH) guidance, facility policy and documents, review of clinical records, and resident and staff interviews, it was determined that the facility failed to maintain an infection prevention and control program by failing to document surveillance of residents and staff with GI illness, failed to preclude ill staff from working, failed to educate staff on appropriate precautions related to GI illness, resulting in the actual harm of 26 of 43 residents contracting GI illness (Residents R1, R2, R3, R4, R5, R6, R7, R8, R9, R10, R11, R12, R13, R14, R15, R16, R17, R18, R19, R20, R21, R22, R23, R24, R25, and R26), and the actual harm of two residents being hospitalized (Resident R14 and R25). […]

• No harm, potential for more than minimal, widespreadF812Nov 14, 2025

  Based on observations and staff interview, it was determined that the facility failed to properly restrain hair to prevent the potential for cross contamination in the Main Kitchen.Findings include:Review of facility policy Code of Dress and Personal Appearance reviewed 7/31/25, indicated employees will use effective hair restraints, such as hair nets, hair bonnets, and beard guards to prevent contamination of food or food contact surfaces.During an observation on 11/12/25, at 9:55 a.m. Nurse Aide (NA) Employee E3, and Dietary Aide Employee E4 were in the kitchen without hair nets covering their hair, and [NAME] Employee E5 was observed in the kitchen without a beard guard. During an interview on 11/12/25, at 11:03 a.m. […]

• No harm, potential for more than minimal, widespreadF579Oct 25, 2023

  Based on observations and staff interview, it was determined the facility failed to display written information on applying for Medicare and Medicaid benefits, and receiving refunds for previous payments covered by Medicare and Medicaid on two of two nursing units (Hall 1 and Hall 2). Findings include: During an observation on 10/25/23, at 2:25 p.m. Hall 1 and Hall 2 did not have written information available on applying for Medicare and Medicaid benefits, and receiving refunds for previous payments covered by Medicare and Medicaid. During an interview on 10/25/23, at 2:35 p.m. the Director of Nursing confirmed the facility failed to display written information on applying for Medicare and Medicaid benefits, and receiving refunds for previous payments covered by Medicare and Medicaid. […]

• No harm, potential for more than minimal, widespreadF801Jun 15, 2023

  Based on a review of facility policy, facility documents, and staff interviews, it was determined that the facility failed to employ staff with the required skills and competencies to carry out the daily functions of the Dietary Department from 4/5/23 to 4/30/23. Findings include: Review of the facility polocy Department Hours, Food and Nutritional Services last reviewed on 3/15/23, indicated that the Food and Nutritional Services Manager shall make changes to work schedules and the Food Services Manager job description indicated that specialized training in food preperation and/or food service management is required and must be a Certified Dietary Manager. The Food Service Director will train, manage and supervise food service staff, and ensure the highest possible customer satisfaction. […]

• No harm, potential for more than minimal, patternF585Nov 14, 2025

  Based on review of facility policy and facility documents, resident council meeting and resident and staff interview it was determined that the facility failed to document, investigate, resolve and protect the residents from reprisal during the investigative process when filing/ identifying concerns/grievances for 11 of 18 residents ( Residents R1, R2, R3, R4, R700, R701, R702, R703, R704, R705 and R706). Findings include:Review of the facility Grievances Procedure dated 7/31/25, with a previous review date of 7/31/24, indicated the resident has a right to let their concerns be known through the grievance process which first goes through the Grievance officer, identified as the Nursing Home Administrator. […]