Eagle Pointe Healthcare Center

In the surveyor’s words

From the most serious findings on record at Eagle Pointe Healthcare Center, in the surveyor’s own words.

• Actual harm, isolatedF558May 26, 2023

  Based on record review, staff interview, visitor interview and resident interview the facility failed to provide Resident #19 with a reasonable accommodation of need that suited her preference for locomotion. Resident #19 had a motorized wheelchair that she had used for ten (10) years. The facility felt she was not safe to operate it anymore and took the batteries from the chair therefore disabling it. This left the feeling depressed and trapped as she had used this chair to travel throughout the facility. She suffered psychological harm due to this. This was true for one (1) of four (4) residents reviewed for the care area of abuse. Resident identifier: #19. Facility Census: 110. […]

• Actual harm, isolatedF600May 26, 2023

  Based on record review, staff interview, visitor interview, and resident interview the facility failed to ensure Resident #19 was free from abuse. Resident #19 had a motorized wheelchair that she had used for ten (10) years. The facility felt she was not safe to operate it anymore and took the batteries from the chair therefore disabling it. This left the feeling depressed and trapped as she had used this chair to travel throughout the facility and attend activities. She suffered psychological harm due to this. This was true for one (1) of four (4) residents reviewed for the care area of abuse. Resident identifier: #19. Facility Census: 110. […]

• No harm, potential for more than minimal, widespreadF880May 26, 2023

  Based on record review and staff interview the facility failed to conduct testing of staff and residents for COVID-19 in accordance with national standards, to prevent spreading of COVID-19. This was discovered during the completion of the Infection Control Task during the Long-Term Care Survey. This failed practice has the potential to affect all residents currently residing in the facility. Facility Census: 110. Findings included: a) Center of Disease Control CDC A review of the CDC guidelines related COVID 19 testing during an outbreak found the following pertinent information: Negative tests should be repeated in 48-hour intervals, on Day 3 and Day 5 post-exposure. […]

• No harm, potential for more than minimal, patternF809Sep 23, 2025

  Based on Record review, observation, and Staff interview, the facility failed to ensure meals were served at a consistant time. This failed practice had the potentioal to affect a minimal number of residents residing in the long term care facility. Facility Census: 119Findings Include:Record review completed on 09/22/25 at 1:00 PM revealed the meal delivery time started at 5:00 PM on the Memory care unit an observation on 09/22/25 at 5:00 PM, the time dinner was posted to be served on Memory Care Unit, Further observations on the memory care dining room revealed residents being really agitated and restless before dinner arrived at 5:21 PM. […]

• No harm, potential for more than minimal, patternF812Sep 23, 2025

  Based on observation, staff interview, the facility failed to ensure that baking pans were stored in a sanitary manner by stacking them while still wet (wet nesting) and dishes were free from dired substances and stored clean. This practice has the potential to contaminate food-contact surfaces and cause foodborne illness. This failed practice had the potential to affect more than a minimal number of residents residing in the facility. The facility census was 119 12:50 PM observed the following issues in the kitchen:Pans were being stacked this is called Wet Nesting Plates, saucers, and coffee pots were on the clean side and were still dirty1:00 PM and interview with Dietary [NAME] # 142 Confirmed the pans were stacked wet by stating ok and also confirmed the plates and coffee pots were… […]