Deficiency Index

Dover Center for Health & Rehabilitation

Dover, New Hampshire · CCN 305018

17 surveys since 2011, 2 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
84
Surveys
17
Harm or worse
2
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse2

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file14/17

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
112
Ownership
For profit - Limited Liability company
Chain
NATIONAL HEALTH CARE ASSOCIATES
County
Strafford
Medicare-certified since
1970

CMS ratings

Overall
4
Health inspection
4
Staffing
3
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 16 for-profit facilities of 100–127 beds in New Hampshire.

Last survey on record

May 2, 2025

556 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.313.35
Registered-nurse hours per resident day0.87—
Annual nurse turnover44.9%41.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1386.7%E16.7%F—
No harm, potential for minimalA—B16.7%C—
CMS’s current file: 15 of the 84 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5542×

    Allow residents to self-administer drugs if determined clinically appropriate.

  • F6582×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F6892×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F6091×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

In the surveyor’s words

From the most serious findings on record at Dover Center for Health & Rehabilitation, in the surveyor’s own words.

  • No harm, potential for more than minimal, patternF761Mar 10, 2023

    Based on observation, interview, and record review it was determine that the facility failed to ensure that opened medications were labeled with an open date or open expiration date on 1 of 3 medication carts observed, failed to ensure that expired supplements were removed from the medication room, and failed to ensure that medications were kept secured on 1 of 3 units observed (Resident Identifiers are #41, #52, and #7). Findings include: Passport Medication Room Observation on [DATE] at approximately 8:45 a.m. of the Passport Medication Room revealed: 13 Apple Ensure clear therapeutic drinks, expiration date [DATE] 10 Berry Ensure clear therapeutic drinks, expiration date [DATE] Interview on [DATE] at approximately 8:45 a.m. […]

  • No harm, potential for more than minimal, patternF921Apr 14, 2022

    Based on observation and interview, the facility failed to conduct testing in a safe environement that is consistent with current standards of practice for resident COVID- 19 testing. (Resident identifiers are #7 and #42.) Findings include: Observation on 4/12/22 at approximately 10:10 a.m. of the carpeted Central Unit common area revealed Staff A (Respiratory Therapist) to be wearing an N95 mask, eye protection, gloves and an isolation gown and perform a nasal swab on Resident #7 and then conduct a rapid antigen COVID-19 test, in the center of the common area. Further observation revealed a total of 3 other residents to be sitting in the common area watching television. Interview on 4/12/22 at approximately 10:12 a.m. […]

  • No harm, potential for more than minimal, isolatedF554May 2, 2025

    Based on observation, interview, and record review, it was determined that the facility failed to determine if self-administration of medications was clinically appropriate for 1 of 4 residents reviewed for choices in a final sample of 20 residents. (Resident identifier is #68.) Findings include: Observation on 4/30/25 at approximately 8:35 a.m. of Resident #68's bedside table revealed a bottle of Refresh tears and Fluticasone nasal spray. Interview on 4/30/25 at approximately 8:35 a.m. with Resident #68 revealed that the medication has been on his/her bedside table since he/she was admitted about a month ago. Further interview revealed that he/she self-administers the medications 1-2 times a day. Observation on 4/30/25 at approximately 11:15 a.m. […]

  • No harm, potential for more than minimal, isolatedF656May 2, 2025

    Based on interview and record review, it was determined that the facility failed to develop and implement a comphrensive care plan for 1 of of 3 residents reviewed for accidents in a final sample of 20 residents (Resident Identifier is #6). Findings include: Review on 5/1/25 of Resident #6's progress notes revealed the following notes: On 3/19/25 at 11:34 a.m., Resident noted to have scissors in [pronoun omitted ] room. Resident states [pronoun omitted] got them from [pronoun] niece. […]

  • No harm, potential for more than minimal, isolatedF658May 2, 2025

    Based on observation, interview, and record review, it was determined that the facility failed to follow professional standards for medication storage and administration for 1 of 3 medication carts observed. (Resident identifier is #69.) Findings include: [NAME], [NAME] A., and [NAME] [NAME]. Fundamentals of Nursing. 10th edition St. Louis, Missouri: Elsevier, 2021. Page 608 . Right Medication . Because the nurse who administers the medication is responsible for any errors related to it, nurses administer only the medications they prepare. You cannot delegate preperation of medication to another person and then administer the medication to a patient . Observation on 4/30/25 at approximately 7:30 a.m. […]

Read 22 findings in full →The most serious and the most recent: 22 of 84 on record.

Every survey on record

FindingsAt actual harm or above

  • May 2, 2025Standard8 findings
  • Apr 10, 2024Standard5 findings
  • Mar 10, 2023Standard2 findings
  • Apr 14, 2022Standard3 findings
  • Apr 9, 2021Standard3 findings
  • May 13, 2019Standard2 findings
  • Dec 7, 2018Standard and complaint5 findings
  • Apr 13, 2018Standard9 findings
Show the 9 earlier surveys
  • Jun 15, 2017Standard11 findings
  • Mar 9, 2017Complaint2 findings
  • Jun 24, 2016Standard5 findings
  • Apr 2, 2015Standard and complaint8 findings
  • Feb 27, 2014—1 finding
  • Oct 14, 2013—4 findings
  • Apr 19, 2013—10 findings · 2 harm
  • Oct 15, 2012—2 findings
  • Mar 7, 2011—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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