Dove Healthcare - South Eau Claire
Eau Claire, Wisconsin · CCN 525701
14 surveys since 2011. The first finding at harm level was recorded in 2017.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 28
- Surveys
- 14
- Harm or worse
- 3
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 50
- Ownership
- For profit - Limited Liability company
- Chain
- DOVE HEALTHCARE
- County
- Eau Claire
- Medicare-certified since
- 2009
CMS ratings
- Overall
- 5
- Health inspection
- 5
- Staffing
- 5
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=3, floor 20).
Last survey on record
Apr 17, 2025
571 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 5.31 | 3.73 |
| Registered-nurse hours per resident day | 1.78 | — |
| Annual nurse turnover | 46.3% | 45.7% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G133.3% | H— | I— |
| No harm, potential for more than minimal | D— | E— | F266.7% |
| No harm, potential for minimal | A— | B— | C— |
In the surveyor’s words
From the most serious findings on record at Dove Healthcare - South Eau Claire, in the surveyor’s own words.
- Actual harm, isolatedF686Apr 17, 2025
Based on observation, interview, and record review, the facility did not implement professional standards of practice to ensure that a resident does not develop pressure injuries (PIs), receives necessary treatment and services to promote healing of PIs, or prevent new PIs from developing or worsening for 1 of 3 residents (R) (R245) sampled for PIs. R245 was admitted to the facility with a stage 1 PI and was determined to be at high risk for PIs. A turning and repositioning program was not implemented, monitored, or reviewed, education on risk vs benefits of repositioning and offloading to prevent/improve PIs was not completed, and an air mattress was not placed timely. R245's PI worsened to an unstageable PI. […]
- No harm, potential for more than minimal, widespreadF880Mar 14, 2024
Based on random observation, interview and record review, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and help to prevent the development and transmission of communicable diseases and infections. Staff did not provide or offer hand hygiene to residents prior to meals. This has the potential to affect all 42 residents. Staff did not perform hand hygiene per standard of practice during cares for residents (R) cares. (R14 and R26) Example 1 Surveyor requested and reviewed the facility policy titled Nutritional Services Procedure Responsibilities for Meal Service which was dated as last reviewed on April 2023. […]
- No harm, potential for more than minimal, widespreadF812Jan 26, 2023
Based on observations and interview, the facility did not ensure proper sanitation of the food thermometer while temping lunch to prevent cross contamination which has the potential to affect 25 of 25 residents. Cook C was using Sani T10 Plus and a blue towel for sanitizing the thermometer in between temping food, that did not follow facility protocols to prevent cross contamination. This is evidenced by: On 01/25/23 at about 11:00 am, Surveyor observed Cook C put a thermometer in the beef stew, Cook C then removed the thermometer from the beef stew and placed it in a cup of clear liquid. Surveyor asked Cook C what was in the cup, and Cook C indicated sanitizing water. […]
Read 20 findings in full →The most serious and the most recent: 20 of 28 on record.
Every survey on record
FindingsAt actual harm or above
- Apr 17, 2025Standard1 finding · 1 harm
- Mar 14, 2024Standard1 finding
- Jan 26, 2023Standard1 finding
- Dec 18, 2019Standard2 findings
- Jan 10, 2019Standard4 findings · 1 harm
- Dec 6, 2017Standard3 findings
- Feb 16, 2017Complaint1 finding · 1 harm
- Jan 5, 2017Standard2 findings
Show the 6 earlier surveys
- Feb 4, 2016Standard1 finding
- Jan 29, 2015Standard2 findings
- Apr 8, 2014Standard4 findings
- Mar 26, 2013—1 finding
- Feb 14, 2012—3 findings
- Jan 25, 2011—2 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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