Every finding on record at D'Youville Care for Advanced Therapy

Based on records reviewed and interviews for one of three sampled residents (Resident #1) the Facility failed to ensure they maintained complete and accurate medical records when 1) Resident #1's Certified Nurse Aide (CNA) Activity of Daily Living (ADL) Flow Sheet documentation was not consistently completed each shift by CNAs and 2) Resident #1's Weekly Skin Check documentation was not accurately documented by nurses. Findings Include: The Facility Policy titled Documentation in the Medical Record, dated 11/30/23, indicated each resident's medical record shall contain an accurate representation of the actual experiences of the resident and include enough information to provide a picture of the resident's progress through accurate and timely documentation. The Policy indicated documentation should be accurate, relevant and contain sufficient details about the resident's care and/or responses to care. Resident #1 was admitted to the Facility in December 2023, diagnoses included left femur (thigh bone) fracture, left lower radius (wrist) fracture, muscle weakness, difficulty walking, bilateral hearing loss, and history of falls. Review of Resident #1's Admission Minimum Data Set (MDS) Assessment, dated 12/28/23, indicated he/she had a Brief Interview for Mental Status (BIMS) score of 15 (cognitively intact), he/she was physically dependent on staff for dressing, hygiene, bathing, ambulation, and toileting transfers. 1)Review of Resident #1's ADL Function Care Plan, dated as initiated 12/21/23, indicated he/she required assistance from staff with bathing and showering, dressing, personal hygiene, and toileting. Review of Resident #1's At Risk for Alteration in Skin Integrity Care Plan, dated as initiated 12/31/23, indicated he/she required he/she required assistance from staff to turn and reposition at least every two hours. Review of Resident #1's CNA Flow Sheets, dated 12/21/23 through 12/31/23, indicated for the following shifts, documentation on CNA Flow Sheets were incomplete for oral care, dressing, bed mobility, toileting, bowel and bladder elimination, and transfers: 7:00 A.M. to 3:00 P.M. - 2 days (out of 10) were left blank 3:00 P.M. to 11:00 P.M.- 5 days (out of 10) were left blank 11:00 P.M. to 7:00 A.M.- 4 days (out of 10) were left blank Review of Resident #1's CNA Flow Sheets, dated 12/21/23 through 12/31/23, indicated for the following shifts, documentation for repositioning was incomplete: 7:00 A.M. to 3:00 P.M. - 2 days (out of 10) positioning every two hours was left blank 3:00 P.M. to 11:00 P.M.- 5 days (out of 10) positioning every two hours as left blank 11:00 P.M. to 7:00 A.M.- 3 days (out of 10) positioning every two hours was left blank Review of Resident #1's CNA Flow Sheets, dated 01/01/24 through 01/31/24, indicated CNA Flow Sheets for pressure injury preventions, bowel and bladder elimination, toileting, dressing, transfers, and bed mobility were incomplete on the following shifts: 7:00 A.M. to 3:00 P.M. - 5 days (out of 31) were left blank 3:00 P.M. to 11:00 P.M.- 8 days (out of 31) were left blank 11:00 P.M. to 7:00 A.M.- 8 days (out of 31) were left blank Review of Resident #1's CNA Flow Sheets, dated 01/01/24 through 01/31/24, indicated for the following shifts, documentation for repositioning was incomplete: 7:00 A.M. to 3:00 P.M. - 5 days (out of 31) positioning every two hours was left blank 3:00 P.M. to 11:00 P.M.- 8 days (out of 31) positioning every two hours was left blank 11:00 P.M. to 7:00 A.M.- 8 days (out of 31) positioning every two hours was left blank During an interview on 04/16/25 at 12:08 P.M., the Director of Nursing (DON) said CNA Flow Sheets documentation should completed by CNAs on each shift and said CNA Flow Sheets should not be left blank. The DON said even if specific care did not occur or was not provided to a resident during the shift, CNA's should still document and should use a corresponding code to indicate specific care was not provided. 2) Review of Resident #1's Nurse Progress Note, dated 12/26/24, indicated he/she was observed to have an open area with a pink wound base and serosanguinous drainage (contains both blood and the liquid, serum, part of blood) on his/her left buttock Review of Resident #1's Wound Physician's Note, dated 01/02/24, indicated he/she had a Stage 3 (full thickness tissue loss, slough may be present) a pressure injury to his/her left buttock that measured 0.7 centimeters (cm) in length by 1.0 width x 0.1 cm depth and a pressure injury to his/her right buttock measuring 2 cm x 1.5 cm x 0.1 cm. Review of Resident #1's Weekly Skin Check, dated 01/06/24 (completed by Nurse #2), indicated he/she was noted by nursing to have Stage 2 (partial thickness loss of dermis presenting as a shallow open ulcer with red or pink wound bed) pressure injuries to his/her right and left buttock. However, this was not consistent with Resident #1's wound staging of his/her right and left buttock pressure injuries, as documented on 01/02/24 by the wound Physician. Review of Resident #1's Skin Issue Report, dated 01/10/24, indicated he/she was observed to have a closed reddened pressure injury to his/her left heel. Review of Resident #1's Wound Physician's Note, dated 01/16/24, indicated that in addition to his/her right and left buttock pressure injuries, he/she had a new closed Deep Tissue Injury (DTI, pressure injury that remains closed and progresses rapidly to full thickness skin and tissue loss) on his/her left heel that measured 2 cm x 3 cm x 0 cm. Review of Resident #1's Weekly Skin Check, dated 01/17/24 (completed by Nurse #2), indicated he/she was noted to have open areas to his/her left buttocks and left heel. The Skin Check did not include Resident #1's right buttock pressure injury. However, this was not consistent with Resident #1's pressure injuries, as documented on 01/16/24 by the wound Physician. Review of Resident #1's Wound Physician's Note, dated 01/23/24, indicated that although his/her right buttock wound had resolved, he/she still had a left buttock pressure injury and a left heel deep tissue injury. Review of Resident #1's Weekly Skin Check, dated 01/24/24, indicated that he/she was noted to have no observed skin issues. However, this was not consistent with what was documented on 01/23/24 in Resident #1's wound Physician note. Review of Resident #1's Wound Physician's Note, dated 01/30/24, indicated although his/her left buttock wound had resolved, he/she had a left heel wound that was consistent with a Stage 3 pressure injury. Review of Resident #1's Weekly Skin Check, dated 01/31/24, indicated he/she was noted by nursing to have no observed skin issues. However this was not consistent with what was documented on 01/30/24 in Resident #1's wound Physician note. Review of Resident #1's wound Physician's Note, dated 02/06/24, indicated his/her left heel ulcer was not yet healed. During a telephone interview on 04/17/24 at 2:47 P.M., Nurse #2 said she had never been assigned to Resident #1 and could not recall doing a skin check assessment on him/her but said she did assist with skin checks if other nurses need her help. During a telephone interview on 04/16/24 at 12:08 P.M. and 1:47 P.M., the Director of Nursing (DON) said Resident #1's weekly skin check on 01/06/24 should not have been documented as a Stage 2 pressure injury, by Nurse #2, if his/her wound Physician had staged the pressure injury as a Stage 3. The DON said Nurse #2 documented Resident #1 had two left buttock wounds on 01/17/24 and said it appeared that she may have mistakenly documented left twice rather than choosing the drop down option in the computer to indicate he/she had one left and one right pressure injury. The DON said the weekly skin checks on 01/24/24, 01/25/24, and 01/31/24 were inaccurate and said that nurses should have documented all the pressure injuries that Resident #1 had.

Based on records reviewed and interviews for one of three sampled residents (Resident #1), who required physical assistance from staff with toileting and hygiene, the Facility failed to ensure staff provided assistance in a timely manner, when after putting Resident #1 on the bed pan, the staff member left at the end of the shift, had not informed oncoming staff that Resident #1 was on the bed pan, and as a result his/her care needs went unattended for an extended period of time. Findings Include: Resident #1 was admitted to the Facility in December 2023, diagnoses included left femur (thigh bone) fracture, left lower radius (wrist) fracture, muscle weakness, difficulty walking, bilateral hearing loss, and history of falls. Review of Resident #1's Physician's Order Summary Report, for the month of December 2023, indicated he/she was non-weight bearing to his/her left upper extremity. Review of Resident #1's Admission Minimum Data Set (MDS) Assessment, dated 12/28/23, indicated he/she was physically dependent on staff for dressing, hygiene, bathing, ambulation, toileting transfers, and toileting hygiene. Review of Resident #1's Activity of Daily Living (ADL) Function Care Plan, dated as initiated 12/21/23, indicated he/she had a deficit with performing self-care due to weakness, pain and left hip and left radius fractures. The Care Plan indicated that Resident #1 required assistance from a nurse or Certified Nurse Aide (CNA) for toileting. During a telephone interview on 04/09/24 at 9:19 A.M., Family Member #1 said that on 12/28/23, Resident #1 called him/her on the telephone and said a staff member had just put him/her on the bed pan. Family Member #1 said almost two hours later, Resident #1 called back and said he/she was still on the bed pan. During a telephone interview on 04/16/24 at 3:38 P.M., CNA #2 said although she was unsure of the date, during her 7:00 A.M. to 3:00 P.M. shift, she was in the hallway and heard Resident #1 yelling for help. CNA #2 and said when she went into his/her room, Resident #1 told her that a man from the night shift (11:00 P.M. to 7:00 A.M.) put him/her on the bed pan and then forgot about him/her. CNA #2 said Resident #1 had moved the bed pan out from under himself/herself, he/she had urinated and moved his/her bowels in the bed pan, and said he/she was laying on a cloth pad on the bed with a dirty bottom. CNA #2 said she assisted him/her with care, then went to tell the Director of Nursing (DON) immediately and said the DON went to speak to Resident #1. During a telephone interview on 04/22/24 at 9:39 A.M., CNA #3 said he worked for a staffing agency and does not recall putting a resident on a bed pan when he worked the 11:00 P.M. to 7:00 A.M. shift on 12/27/23 into 12/28/23. CNA #3 said he did not recall there being an issue. During a telephone interview on 04/16/24 at 12:08 P.M. and on 04/17/24 at 12:10 P.M., the Director of Nursing (DON) said although she did not recall all the details and did not recall the exact date, said there had been an issue with Resident #1 being left on a bed pan. The DON said she a CNA who worked on the 11:00 P.M. to 7:00 A.M. shift put Resident #1 onto the bed pan before leaving the at the end of the shift and said at approximately 7:30 A.M., Resident #1 reported he/she had been left on the bed pan for a long time. The DON said that after she spoke to staff, she determined that Resident #1 had been left on the bed pan for approximately one hour. The DON said a resident should not be left on a bed pan by staff any longer than twenty minutes, at the most. The DON said that it was not ideal for Resident #1 to be left on the bed pan for that amount of time and said the expectation was that if a resident was put on a bed pan, staff was supposed to either wait with the resident or to come back after a few minutes and check on the resident (to assist them off the bed pan). The DON said if a resident is put on a bed pan at the change of shift, it should be reported at the change of shift to on-coming staff.

Based on records reviewed and interviews for one of three sampled residents (Resident #1) who had a Physicians order for continuous intravenous (IV) fluid, the Facility failed to ensure intravenous fluids were administered as ordered, and as a result he/she went twenty-four hours without being administered IV fluids. Findings include: Review of the Facility policy titled Ordering Infusion Medications, dated June 2016, indicated infusion therapy is initiated upon a physician's order and a Facility nurse acting in conjunction with the Physician, may take a verbal or telephone order and initiate infusion therapy. The Policy indicated that some of the information the order should contain included the patient's name, medication or solution, frequency, rate of infusion, and duration of therapy. Review of the Facility Report submitted to the Department of Public Health via the Health Care Facility Reporting System (HCFRS), dated 10/06/23, indicated that, on 09/15/23, Resident #1's Nurse Practitioner (NP) ordered he/she be administered intravenous (IV) fluids, one liter to be infused at 75 cubic centimeters (cc) per hour and after one liter, to continue IV fluids at 50 cc per hour, with no stop date at that time. The Report indicated that when the order was transcribed into Resident #1's Medication Administration Record (MAR), the second liter of IV fluids (that was supposed to infuse continuously at 50 cc per hour) was not correctly timed, and as a result, he/she received a second liter of IV fluids 24 hours after the time it was supposed to be administered. The Report indicated that Resident #1 did not receive the IV fluids continuously at 50 cc per hour and that he/she received less IV fluids than had been ordered. Resident #1 was admitted to the Facility in September 2023, diagnoses included difficulty walking, uterine cancer, morbid obesity, cellulitis of the abdominal wall, congestive heart failure, and chronic kidney disease. Review of Nurse Practitioner (NP) Progress Note, dated 09/14/23, indicated Resident #1 experienced weakness and the inability to walk, he/she was positive for covid-19 and felt lethargic. The Progress Note indicated Resident #1 had mild hypotension (low blood pressure) that would be monitored and fluids (via an IV) would be given if needed. Review of Resident #1's Physician's Interim/Telephone Orders, dated 09/15/23, indicated to administer (IV) dextrose 5% normal saline (NS) 75 cc per hour for one liter and once completed administer (IV) dextrose 5% NS 50 cc per hour one liter, continuous indefinite. Review of Resident #1's MAR, for the Month of September 2023, indicated he/she was administered dextrose 5% at 75 cc per hour starting at 3:00 P.M. on 09/15/23 which continued to infuse into the 11:00 P.M. to 7:00 A.M. shift on 09/15/23 and was due to finish infusing at approximately 4:00 A.M. The MAR indicated that the second liter of IV fluids at 50 cc per hour was scheduled to be started at 4:00 A.M. on 09/16/23. However, further review of Resident #1's MAR indicated the next liter of IV fluids was not started until 09/17/23 at 4:00 A.M., and therefore he/she went twenty-four hours without being administered IV fluids. From 9/15/23 through 9/18/23, Resident #1 was due to be administered a total of 3 liters of IV fluids, however he/she only received 2 liters of IV fluids during that time. Review of the Facility's Medication Incident Report, dated 09/18/23, indicated that a medication error occurred on 09/16/23 due to an IV fluid order entry error which resulted in Resident #1 receiving less IV fluid than had been ordered (by his/her NP). During an interview on 10/16/23 at 11:39 A.M., the Nurse Practitioner (NP) said that on 09/15/23 she provided a telephone order to a nurse (exact name unknown) for Resident #1 to be administered one liter of IV fluid at 75 cc per hour and then for IV fluid to be administered at 50 cc per hour continuously. The NP said Resident #1 had not received IV fluids continuously and had only received two liters of IV fluids total. During a telephone interview on 10/17/23 at 11:19 A.M., Nurse #3 said on 09/15/23 he obtained the order for IV fluids for Resident #1 from his/her NP. Nurse #3 said, although he did not recall what the infusion rates were, said the NP had ordered continuous IV fluids for Resident #1. Nurse #3 said the order was complicated and that he wanted to make sure that the timing was correct to ensure IV fluids remained continuous so he asked for assistance with transcribing the order. Nurse #3 said he thought that due to the way he had input the order when he transcribed it into Resident #1's MAR in the computer, that it would show up on for the 50 cc per hour IV fluids to start at 4:00 A.M. on 09/16/23 which was the approximate time that the liter running at 75 cc per hour would stop. Nurse #3 said that it was not until the next time he returned to work that he was told that he had timed the order incorrectly. During an interview on 10/16/23 at 2:44 P.M., the Director of Nursing (DON) said that the NP had notified her on 09/18/23 that Resident #1 had not received IV fluids continuously as she (NP) had ordered. The DON said Resident #1 did not receive continuous IV fluids because there had been a timing error when the order was transcribed into his/her MAR. The DON said because the second liter of IV fluids at 50 cc per hour was supposed to start at 4:00 A.M. on 09/16/23 and because that date/time fell on the 11:00 P.M. to 7:00 A.M. from 09/15/23 into 09/16/23, the order should have been transcribed into Resident #1's MAR on the 09/15/23 night shift, but said Nurse #3 timed it for the night shift on 09/16/23 which made it scheduled for twenty four hours after it was supposed to start.

Based on observation, interview and record review, the facility failed to ensure it was free from a medication error rate of greater than 5 percent. Two of three nurses observed made 15 errors in 33 opportunities on one of one unit, resulting in a medication error rate of 45.45%. These errors impacted two Residents (#283 and #231) out of 4 residents observed. Finding include: Review of the facility policy titled Medication Administration - General Guidelines dated as revised January 2018, indicated: -Medications are administered in accordance with written orders of the prescriber. -Medications are administered within sixty (60) minutes of scheduled time, except before, with or after meal orders, which are administered based on meal times. Review of the facility's policy for medications titled Preparation and General Guidelines dated as revised January 2018, did not reference the preparation or administration of inhaled medications. 1. Review of Resident #283's active August 2023 physician orders indicated they included: *Trelegy Ellipta Inhalation Aerosol Powder Breath Activated 200-62.5-25 MCG/ACT (Fluticasone-Umeclidinium-Vilanterol), one puff inhale orally one time a day for COPD (Chronic obstructive pulmonary disease), dated 8/18/23. Review of the manufacturer's instructions (viewed on manufacturer's website on 8/22/23) indicated TRELEGY can cause serious side effects, including: fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using TRELEGY to help reduce your chance of getting thrush. During the medication administration pass on the first floor unit on 8/22/23 at 8:28 A.M., the surveyor observed Nurse #2 administer seven medications to Resident #283, which included: *Trelegy 200 - 62.5 -15 mcg (micrograms,) one puff from an inhaler The surveyor observed that after Nurse #2 administered the Trelegy Ellipta to Resident #283, Nurse #2 did not offer water or instruct the Resident to swish and spit with water. During an interview on 8/22 at 8:35 A.M., Nurse #2 said Resident #283 did not need to swish and spit with water following the administration of Trelegy Ellipta because the medication was not steroid-based. During an interview on 8/23/23 at 8:01 A.M., the Director of Nursing said nursing staff should instruct residents inhaling Trelegy Ellipta to swish and spit with water following administration to reduce the risk of an oral fungal infection. 2. Review of Resident #231's active physician orders for August 2023 indicated: Duloxetine 20 milligram (mg) one capsule, to be administered at 8:00 A.M. Multi Vitamin one tablet, to be administered at 8:00 A.M. Vitamin C 500 mg [one] tablet, to be administered two times a day at 8:00 A.M. and 8:00 P.M. Aspirin 81 mg one tablet, to be administered two times a day at 9:00 A.M. and 9:00 P.M. Amlodipine 5 mg one tablet, to be administered one time a day at 9:00 A.M. Atenolol 50 mg one tablet, to be administered one time a day at 9:00 A.M. Atvorstatin 20 mg [one] tablet, to be administered one time a day at 9:00 A.M. Celebrex 200 mg one capsule, to be administered one time a day at 9:00 A.M. Ferrousul (dosage not indicated) one tablet, to be administered one time a day at 9:00 A.M. Januvia 25 mg one tablet, to be administered one time a day at 9:00 A.M. Lasix 40 mg [one tablet] to be administered one time a day at 9:00 A.M. Losartan Potassium 100 mg [one] tablet, to be administered one time a day at 9:00 A.M. Lyrica 75 mg [one tablet] to be administered two times a day at 9:00 A.M. and 9:00 P.M. Flovent inhaler 110 micrograms one puff to be inhaled, to be administered two times a day at 9:00 A.M. and 9:00 P.M. Review of the manufacturer's guidelines (viewed on the manufacturer's website on 8/23/23) indicated FLOVENT can cause serious side effects, including: fungal infections in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using FLOVENT to help reduce your chance of getting thrush. During the medication administration pass on the first floor unit on 8/22/23 from 10:58 A.M., to 11:07 A.M., the surveyor observed Nurse #3 administer 14 medications to Resident #231, which included: Duloxetine 20 milligram (mg) one capsule (administered approximately three hours after the scheduled time) Multi Vitamin one tablet (administered approximately three hours after the scheduled time) Vitamin C 500 mg one tablet (administered approximately three after the scheduled time) Aspirin 81 mg one tablet (administered approximately two hours after the scheduled time) Amlodipine 5 mg one tablet (administered approximately two hours after the scheduled time) Atenolol 50 mg one tablet (administered approximately two hours after the scheduled time) Atvorstatin 20 mg one tablet (administered approximately two hours after the scheduled time) Celebrex 200 mg one capsule (administered approximately two hours after the scheduled time) Ferrousul (dosage not indicated) one tablet (administered approximately two hours after the scheduled time) Januvia 25 mg one tablet (administered approximately two hours after the scheduled time) Lasix 40 mg one tablet (administered approximately two hours after the scheduled time) Losartan Potassium 100 mg one tablet (administered approximately two hours after the scheduled time) Lyrica 75 mg one tablet (administered approximately two hours after the scheduled time) Flovent inhaler 110 micrograms one puff (administered approximately two hours after the scheduled time) The surveyor observed that after Nurse #3 administered the Flovent inhaler to Resident #231, Nurse #3 did not offer water or instruct the Resident to swish and spit with water. During an interview on 8/23/23 at 8:01 A.M., the Director of Nursing (DON) said nursing staff should administer medications within one hour of scheduled times. The DON said nursing staff should instruct residents inhaling Flovent to swish and spit with water following administration to reduce the risk of developing an oral fungal infection.

Based on observation, record review and interview the facility failed to ensure one Resident (#1) was assessed for the ability to self-administer medications out of a total sample of 12 residents. Findings include: Review of the facility policy titled Self-Administration of Medications dated February 2019, indicated the following: -if the resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of the resident's cognitive (including orientation of time), physical, and visual ability to carry out this responsibility during the care planning process. Resident #1 was admitted to the facility in August 2023 with diagnoses including fall with fracture and gastroesophageal reflux disease without esophagitis. Review of the Minimum Data Set assessment dated [DATE], indicated Resident #1 scored a 9 out of a possible 15 on the Brief Interview for Mental Status (BIMS), indicating he/she had moderate cognitive impairment and needed assistance with activities of daily living. Review of Resident #1's record indicated an order for Creon Oral Capsule Delayed Release Particles 36000-114000 unit, give 1 capsule by mouth with meals for digestion aide. Further review of Resident #1's medical record indicated there was no evidence an assessment was conducted for the self-administration of medications. On 8/22/23 at 9:48 A.M., the surveyor observed Resident #1 eating breakfast in his/her bedroom. The surveyor observed two large capsules inside a medication cup on his/her breakfast tray. Resident #1 said the two capsules are his/her Creon (a medication used to treat people who cannot digest food normally) and that he/she takes it during meals. Resident #1 said the nurse prepares the medications and gives them to him/her with the meal tray. Resident #1 said the nurse does not stay to watch him/her take the medications. On 8/22/23 at 1:20 P.M., the surveyor observed Resident #1 having lunch. The surveyor observed five large capsules inside a medication cup on the Resident's lunch tray. Resident #1 said the nurse gave the medications to him/her along with the lunch tray, and then left the bedroom. Resident #1 said he/she always takes the Creon during meals by himself/herself. During an interview on 8/22/23 at 1:26 P.M., Nurse #1 said Resident #1 can self-administer his/her Creon during meals. Nurse #1 said that she prepares and gives the Creon to Resident #1 when the meal trays are delivered to him/her. Nurse #1 said Resident #1 was not assessed for self-administration of medication because he/she was alert and oriented and had been self-administering medications at home by himself/herself. During an interview on 8/22/23 at 2:05 P.M., the Director of Nursing (DON) said any residents who wish to self-administer medications need to be assessed for self-administration of medications. The DON said Resident #1 self-administers his/her Creon at the facility during meals. The DON reviewed Resident #1's medical record, including assessments, and said he/she did not have an assessment completed for the self-administration of medication.

Based on record review and staff interview, the facility failed to ensure the clinical record was accurate and complete for 3 resident's (#70, #118 and #119) out of a total sample of 12 residents and for 1 resident (#15) out of a sample of 2 closed resident records. Findings include: 1. For Resident #70 the facility failed to ensure that his/her Physician order [REDACTED]. During review of the clinical record on 9/24/18, the (MONTH) (YEAR), the paper Physician order [REDACTED]. The computerized Advanced Directives section and the computerized Physician order [REDACTED]. Review of the Massachusetts Order of Life Sustaining Treatment Form (MOLST), dated 9/15/18, indicated that the resident changed her/his status to Do Not Resuscitate/Do Not Intubate (DNR/DNI). The resident and nurse practitioner signed and dated the form indicating the resident's end of life wishes. During interview on 9/26/18 at 12:09 P.M., Nurse #1 said that review of the computerized Physician order [REDACTED].#70 was a Full Code. Nurse #1 said that the dashboard would be the first place she would look to determine a resident's code status. She said she was not aware that the MOLST form in the resident's paper record indicated that the Resident's wishes were for a DNR/DNI status. 2. For Resident #118 the Facility failed to appropriately document the ongoing discharge plan. Resident #118 was admitted to the facility in 9/2018 with [DIAGNOSES REDACTED].>pain in the [MEDICATION NAME] spine, low back pain, [MEDICAL CONDITION] and generalized weakness. Record review revealed that on 9/24/18, the Social Worker (SW) indicated that Resident #118 received a notice of intent to discharge with less than 30 days notice (expedited appeal). Review of the Discharge Care Plan, dated 9/11/18 and revised on 9/12/18, indicated that the Resident will need assistance in discharge planning and convene discharge planning meeting with all appropriate disciplines as needed to ensure a smooth transition home to the community. There was no further facility documentation in the electronic medical record (EMAR) or the paper medical record indicating any discharge planning had taken place. On 9/26/18 at 8:41 A.M., during interview, Resident #118 said that he/she thinks that their discharge is planned for tomorrow, 9/27/18. On 9/26/18 at 8:46 A.M., during interview, the Director of Nursing/Case Manager (DON/CM) said that she met with the Resident's Activated Health Care Proxy (HCP) regarding a discharge plan multiple times since admission and had a formal meeting on 9/20/18. She said that at that time the family was still unsure if the resident could go home with 24/7 care or have to go to an Assisted Living Facility (ALF). She said the family had been touring ALF's all weekend and still didn't know where they were going to choose. On 9/26/18 at 8:56 A.M., during interview, the SW said that she wrote the note regarding the intent to discharge paperwork in error. On 9/26/18 at 10:35 A.M., during interview, the HCP said that she had met with the DON/CM multiple times and that on 9/20/18 she learned that the resident's last covered day of services at the skilled nursing facility would be 9/25/18 and that the Resident #118 would pay privately until he/she was discharged to an ALF on 10/1/18. There was no evidence in Resident #118's medical record that indicated discharge planning had taken place or that the care plan was updated to reflect the most current discharge plans, leaving the medical record incomplete and inaccurate. 3. For Resident #119, the Facility failed to accurately document results of a bladder scan which resulted in reinsertion of a Foley catheter. Resident #119 was admitted to the Facility in 9/2018 with [DIAGNOSES REDACTED]. Observations made on 9/24/18 at 10:24 A.M. and 2:00 P.M. revealed that the resident has a Foley catheter in place, hanging from the side of the wheelchair. Record review indicated that Resident #118 had a history of [REDACTED]. Review of a physician's orders [REDACTED].M. If the resident doesn't urinate by 2:00 P.M., perform a bladder scan. If the bladder scan reveals greater than 350 milliliters, reinsert the Foley catheter. Review of a nursing note dated 9/22/18 at 2:01 P.M., indicated that at 6:00 A.M., the Foley catheter was removed and that the resident's bladder scan revealed there was 200 milliliters of urine remaining in the bladder. The next nursing note dated 9/23/10 at 11:15 A.M., indicated that the Foley catheter was present and persists. There was no documentation between 9/22/18 at 2:01 P.M. and 9/23/18 at 11:15 A.M. that indicated why the Foley catheter was reinserted. On 9/25/18 at 1:42 P.M., during interview, Charge Nurse #1 said that Resident #118 does have a Foley catheter. She said that although she didn't care for the resident at the time, she was told Resident #118 failed the voiding trial and bladder scan at some point on 9/22/18 and the Foley catheter had to be reinserted. On 9/25/18 at 2:01 P.M., during interview, the Director of Nursing/Case Manager (DON/CM) said that she was unsure why there was not evidence in the medical record indicating why the Foley catheter had to be reinserted. 4. For Resident #15, the facility failed to document why the Resident did not return to the Facility following an outpatient, day surgery. Resident #15 was admitted to the Facility in 8/2018 with [DIAGNOSES REDACTED]. Resident #15's record was system selected for discharge record review due to hospitalization . Review of the Minimum Data Set assessment, dated 9/4/18, indicated that the resident was discharged . Record review revealed that on 9/4/18 the resident was sent to the hospital at 6:23 A.M. for day care surgery for [REDACTED]. As of 9/26/18, there was no further documentation in the resident's EMAR or paper medical record indicating to why he/she did not return to the facility and/or why he/she was discharged from the facility. On 9/26/18 at 12:13 P.M., during interview, the SW said she didn't know why the resident didn't return and was discharged . She said that the admissions personnel speak with the hospitals regarding a return. On 9/26/18 at 12:19 P.M., during interview, the Admissions Coordinator said that she was unsure why the resident didn't return and was discharged , She said the central admissions office would know. When she called them, they said that they just spoke with the SW, and to talk to her. On 9/26/18 at 12:21 P.M., during interview, the SW said that the resident passed away and she wasn't sure why this was not documented in the medical record.

Based on record review the facility failed to have the required Quality Assessment and Assurance (QAA) members in attendance for the most recent quarterly meeting. Findings include: Review of the QAA meeting signatures indicated the following; The QAA quarterly meeting held 7/25/18 did not have the facility Director of Nursing (DON) in attendance. On 9/26/18 at 11:32 A.M., the Staff Development Coordinator said that the DON didn't attend the QAA meeting because she was at a family meeting because she is also the facility's Case Manager. On 9/26/18 at 1:38 P.M., the DON said that she had a family meeting on 7/25/18 at the same time as the QAA meeting and could not attend because she is also the facility's Case Manager.

Based on record review and staff interview the facility failed to ensure that 1 of 12 residents (#3) receiving [MEDICAL CONDITION] medications were evaluated for continued use by a physician or designee within a 14 day period. Resident #3 was admitted to the facility in (MONTH) (YEAR) with [DIAGNOSES REDACTED]. Review of the Minimum Data Set (MDS) Assessment, dated 9/2/18, indicated that the resident scored a 15 out of 15 on the Brief Interview for Mental Status, indicating that the resident is cognitively intact. Review of the physicians orders, dated (MONTH) (YEAR), included the following:- [MEDICATION NAME] 1 milligram (mg) by mouth every 8 hours as needed for anxiety (order date 8/27/18). -[MEDICATION NAME] mg tablet by mouth as needed for [MEDICAL CONDITION] (order date 8/26/18). Review of the pharmacy recommendation form, dated 8/28/18, referenced the use of [MEDICATION NAME] for greater than 14 days without provider review. The pharmacy recommendation form did not make reference to the extended use of the Ambien. This form included an area for the physician/designee to review and sign. This section was blank. Review of the Medication Administration Record, [REDACTED]. Review of the nurse practitioner notes dated 9/4/18 and 9/18/18 did not indicate the need for continued use of the [MEDICATION NAME] or [MEDICATION NAME]. On 9/25/18 at 12:01 P.M., during interview, Charge Nurse #2 said that the physician or nurse practitioner did not sign off the pharmacy recommendation or make any adjustments in the resident's as needed [MEDICAL CONDITION] medication use.

Based on record review and interview, the Facility failed to meet its obligation to issue to residents who received services under Medicare part A, a Skilled Nursing Facility Advanced Beneficiary Notice (SNFABN), which informs a resident of his or her potential liability for payment, for 2 of 3 records reviewed. Findings include: The SNFABN provides information to residents/beneficiaries so they can decide if they wish to continue receiving the skilled services that may not be paid for by Medicare and assume the financial responsibility. If the skilled nursing facility (SNF) provides the beneficiary with SNFABN, the facility has met its obligation to inform the beneficiary of his or her potential liability for payment. On 9/25/18, the Surveyor reviewed 3 resident records to determine if beneficiary notices had been appropriately issued to beneficiaries. In 2 of 3 records reviewed, it was determined the Facility failed to provide the resident's with a SNFABN. 9/25/18 at 2:38 P.M., during interviews, the Director of Finance said that she was unable to locate the SNF ABN's for the two records.

Based on record review and staff interview, the facility staff failed to follow a physician order [REDACTED]. Findings include: 1. For Resident #2 the facility failed monitor the external length of the PICC during dressing changes and failed to accurately document physician ordered flushes to maintain a Peripherally Inserted Central Catheter (PICC). Resident #2 was admitted to the facility in 5/2017, with [DIAGNOSES REDACTED]. Resident #2 was admitted to the facility with a PICC line in his/her right upper extremity. The Infusion Order Medication Administration Record [REDACTED]. Review of the 6/2017 (IOMAR) and the Electronic Medical Record (EMR) did not include any reference to the internal or external length, and therefore, the facility was unable to determine if the line had not migrated and was safe to use. Review of the paper Infusion Order Medication Administration Record [REDACTED] a. PICC line dressing to be changed-document PICC external length every day every Tuesday use Biopath over PICC line. There was no documented external length on 6/6/17, 6/13/17 or 6/20/17. b. Patient is on IV antibiotics see paper MAR for time, dosing and flushing protocol every shift. c. Flush all lumens with 0.9% Sodium Chloride 10 ml, then [MEDICATION NAME] (10 units/ml) 5 ml at least every 8 hours and prn to maintain catheter patency ( 3:00 A. M., 11:00 A. M., and 7:00 P.M). Review of the 6/2017 IOMAR revealed that out of 27 days, there were 15 missed signatures/initials which indicates a total of 15 missed flushes. On 6/27/17 at 2:30 P.M., the staff nurse was interviewed. She said that she did change the PICC line dressing, and did not remember measuring the external catheter length. On 6/27/17 2:45 P.M., the Supervisor was interviewed he said that the internal and external length of the PICC line should be documented on the paper IOMAR or the EMAR. He reviewed the documentation in the clinical record and the MARs, TARs and IOMAR. He was unable to locate any external measurements for the PICC line length nor was he able to find any documentation that the flushes in question were done. During interview with the Director of Nurses (DON) on 6/27/17 at 4:00 P.M., she said all nurses are trained on PICC lines and they just know how to do them.

Based on observations and interview, the facility failed to ensure that the refrigerator was cleaned appropriately in 1 of 2 kitchenettes. Findings include: When asked for the facility policy regarding the cleaning of kitchenette refrigerators, the facility produced a Policy and Procedure for the Reach In refrigerator, which is located in the main kitchen. Facility stated it was the only relevant policy they have. Review of the policy provided by the facility for refrigerator cleaning included: 1 b. No refrigerator contents should be placed on floors at any time. 3. Scrub interior with wash solution using clean scrub pad and nylon brush when needed. On 6/27/17 at 8:30 A.M., the Dietician was observed cleaning the refrigerator one shelf at a time and spraying a cleaning solution directly into the refrigerator with other food still in the refrigerator. She was observed removing the food items from inside of the refrigerator and putting food items on the floor. The Dietician then put the food items back into the refrigerator stacking them on top of each other. During an interview with the Dietician on 6/27/17 at approximately 8:40 A.M., she said she was using a neutral solution (Surety Neutral Cleanser) that they use in the kitchen to clean the refrigerator. (Surety Neutral Cleaner is a detergent that performs as a general purpose cleaner and is safe for floors and washable surfaces. Surety Neutral Cleaner is not for use on food contact surfaces (US Chemical 2017).) During an interview with the Administrator and the Hospitality Supervisor on 6/27/17 at 1:30 P.M., they both agreed that typically it is the concierge staff members responsibility to clean the refrigerator but she was not in on 6/27/17 and that the food should never go on the floor. During an interview with the Hospitality Supervisor on 6/27/17 at 3:00 P.M., she said that the Surety Neutral Cleaner is not the appropriate cleanser to use in the refrigerator. She confirmed that the policy reflects that the detergent solution from the pot and pan sink should be used.