Complete Care at Multi Medical Center LLC

In the surveyor’s words

From the most serious findings on record at Complete Care at Multi Medical Center LLC, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF804Nov 8, 2024

  Based on interviews, observations, food temperature testing it was determined that the facility staff failed to ensure meals were palatable and that cold liquids were served at the correct temperatures. This failure had the potential to affect all residents receiving meals from the facility's kitchen. The findings include: During a tour of the four units on the first and second floors on 10.28.24 between 0900 AM and 10:30 AM the surveyor conducted interviews of over twenty residents. Four residents, 3, #5, #16, and #22, on the 1st floor and two residents, #220, #235 on the second-floor unit, reported that their meals are consistently served cold. All six residents stated they received cold scrambled eggs that morning. […]

• No harm, potential for more than minimal, patternF759Mar 2, 2026

  Based on medication administration observation, medical record review and staff interview, it was determined that the facility staff failed to ensure a medication error rate of less than 5%. This was evident for 11 out of 41 medications administered during the medication administration facility task which resulted in an error rate of 26.83%.The findings include:1) During a medication administration observation that took place on 2/25/26 at 7:59 AM, the surveyor observed Licensed Practical Nurses (LPN #6) administer medications to Resident #43. The medications included 1 tablet of Zyrtec 10mg (milligrams). Review of Resident #43's medical record on 2/25/26 at 9:50 AM revealed the following order: Zyrtec Allergy Oral Tablet 10mg. […]

• No harm, potential for more than minimal, isolatedF628Mar 2, 2026

  Based on record review and interview, it was determined that the facility failed to ensure that the Ombudsman was notified of resident transfers to the hospital. This deficient practice was evident for 1 (Resident #104) of 1 resident reviewed for hospitalization notification during the recertification survey.The findings include:On 02/26/2026 at 11:40 AM, review of the electronic medical record for Resident #104 revealed that the resident was transferred to the hospital for emergent care on 12/03/2025 and was admitted , returning to the facility on [DATE]. […]

• No harm, potential for more than minimal, isolatedF677Mar 2, 2026

  Based on review of complaints and residents' medical records, as well as resident, family, and staff interviews, it was determined that the facility failed to ensure dependent residents received necessary activities of daily living (ADL) care, including timely incontinence care, provision of scheduled showers, documentation of care, and provision of oral care as ordered. This was evident for 3 (Residents #17, #116, and #119) of 5 residents reviewed for ADL care during the complaint and annual survey.The findings include: Activities of Daily Living (ADLs) are the basic, essential self-care tasks people need to perform to maintain their health, safety, and well-being, such as bathing, dressing, eating, and toileting. […]

• No harm, potential for more than minimal, isolatedF688Mar 2, 2026

  Based on surveyor observations, medical record review and staff interviews, it was determined that the facility failed to provide adequate care to prevent complications from hand contractures. This was evident for 1 resident (Resident #17) reviewed for mobility. The findings include: A contracture is an abnormal shortening of muscle tissue causing the muscle to be resistant to stretching. Failure to protect the palm of the hand when the hand is contracted can result in injury to the palm of the hand caused by the pressure of fingers/fingernails pressing into the palm of the hand.A care plan is a guide that addresses the unique needs of each resident. […]