Careview Health and Rehab of Minocqua

In the surveyor’s words

From the most serious findings on record at Careview Health and Rehab of Minocqua, in the surveyor’s own words.

• Immediate jeopardy, widespreadF725Aug 16, 2022

  Based on observations, interviews, and record reviews, the facility did not provide sufficient staffing to meet the needs of 26 of 26 residents living in the facility. On 08/04/22 and 08/05/22, during a complaint survey, the state survey agency noted the facility did not have a DON (Director of Nursing). The facility was not providing supervision to an RN (registered nurse) who has license restrictions that included direct supervision. The NHA (Nursing Home Administrator), who is also a nurse, was working as a floor nurse as many as 84 hours in a row without leaving the facility. The NHA was also noted to be sleeping in the therapy room at night during the 84 hours without relief. […]

• Immediate jeopardy, widespreadF600Jul 14, 2021

  Based on observations, interviews, and record reviews, the facility failed to ensure that 51 of 51 residents were free from neglect. The facility was aware of the needs of each of the 51 residents living in the facility. The facility did not provide sufficient staffing to provide cares to all residents beginning on 6/25/21. Because there were inadequate staff, residents were left in their rooms, left in bed with no way of getting up independently, and did not receive needed cares such as personal hygiene cares, toileting assistance, and/or repositioning. Staff had to choose which residents received care while others went without. […]

• Immediate jeopardy, widespreadF675Jul 14, 2021

  Based on observations, interviews, and record reviews, the facility did not provide necessary cares and services to promote quality of life and help 51 of 51 residents maintain their highest practicable level of of physical, mental, and psychosocial well-being. Residents stated they felt scared, felt embarrassed from wetting themselves, were getting used to wetting themselves, felt neglected, and felt as if no one would help them. The facility and governing body did not provide an adequate level of staff to provide cares and services to residents of the facility for an extended period of time. In addition, the governing body did not ensure payments were made to facility vendors in a timely manner, which put the facility at risk of not receiving necessary food, supplies, and utilities. […]

• Immediate jeopardy, widespreadF725Jul 14, 2021

  Based on observations, interviews, and record reviews, the facility did not provide sufficient staffing to meet the needs of 51 of 51 residents living in the facility. On 6/14/21, following a recertification survey, the state survey agency notified the facility that there was insufficient staff to meet the needs of the residents. Facility administration communicated the deficiency to the governing body. The governing body did not take adequate action to ensure there was enough staff to care for residents. On 6/25/21 through 6/28/21, the facility only provided 70% to 40% of the staffing hours identified in their facility assessment as the amount needed to meet the needs of the residents. […]

• Immediate jeopardy, widespreadF837Jul 14, 2021

  Based on observations, interviews, and record reviews, the governing body failed to implement policies and procedures related to the management and operation of the facility by cutting staffing and failing to ensure there were adequate numbers of direct care staff to meet the needs of 51 of 51 resident as outlined in the Facility Assessment. In addition, it was found that payments to multiple vendors were in arrears, some being sent to collection agencies. In one instance, CEO-FF (Cheif Executive Officer) directed facility staff to issue a check for a past due utilities bill from the resident funds account. This account contains resident money and is not to be used for any other purposes than resident use. […]