Deficiency Index

Care One at Northampton

Northampton, Massachusetts · CCN 225257

20 surveys since 2010. The first finding at harm level was recorded in 2016.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
81
Surveys
20
Harm or worse
8
Immediate jeopardy
0
The record, 2010–2025
’10’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse8

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file15/20

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
125
Ownership
For profit - Limited Liability company
Chain
CAREONE
County
Hampshire
Medicare-certified since
1978

CMS ratings

Overall
4
Health inspection
3
Staffing
2
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 80 for-profit facilities of 100–127 beds in Massachusetts.

Last survey on record

Dec 19, 2025

325 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.583.64
Registered-nurse hours per resident day0.52—
Annual nurse turnover50.0%40.7%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$39,819 across 2 penalties

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG314.3%H—I—
No harm, potential for more than minimalD1676.2%E14.8%F14.8%
No harm, potential for minimalA—B—C—
CMS’s current file: 21 of the 81 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8423×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F8803×

    Provide and implement an infection prevention and control program.

  • F6892×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F5801×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F6091×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

In the surveyor’s words

From the most serious findings on record at Care One at Northampton, in the surveyor’s own words.

  • Actual harm, isolatedF580Feb 20, 2025

    Based on interviews and records reviewed for one of three sampled residents (Resident #1) who had a Nurse Practitioner's (NP) order, dated 01/14/25, to obtain a urine specimen for suspected urinary tract infection, the Facility failed to ensure that nursing notified the NP when they were unable to obtain the specimen as ordered, to determine next steps or obtain new orders. Resident #1 was transferred and admitted to the Hospital on 01/18/25 and was diagnosed with Urosepsis (a serious complication when the body has a life threatening response to an infection which can lead to organ failure, tissue damage, or death). […]

  • Actual harm, isolatedF656Feb 4, 2025

    Based on records reviewed and interviews for one of three sampled residents (Resident #1) whose comprehensive care plan interventions included that he/she required assistance of two staff members and a mechanical lift for transfer due to non-weight bearing status, the Facility failed to ensure staff consistently implemented and followed interventions in his/her care plan, when on 01/12/25, during the evening shift, Certified Nurse Aide (CNA #1) without the assistance of another staff member and a mechanical lift, transferred Resident #1 using a stand/pivot transfer technique, Resident #1 screamed during the transfer and while care was being provided immediately after the transfer. […]

  • Actual harm, isolatedF689Feb 4, 2025

    Based on records reviewed and interviews for one of three sampled residents (Resident #1),who was non-weight bearing, required the assistance of two staff members and a mechanical lift for all transfers, the Facility failed to ensure he/she was provided with the necessary level of staff assistance and assistive device (mechanical lift) in a effort to maintain Resident #'1's safety during transfers to prevent incident/accidents resulting in an injury. On 01/12/25, Certified Nurse Aide (CNA) #1, without another staff member or use of the mechanical lift, transferred Resident #1 by herself from his/her wheelchair to bed using stand/pivot transfer, Resident #1 screamed out during the transfer and during care provided by CNA #1 immediately after the transfer, and was later diagnosed with a… […]

  • No harm, potential for more than minimal, widespreadF909May 30, 2023

    Based on interview and record review, the facility failed to conduct regular inspections of all resident bed frames, mattresses, and bed rails as part of a routine maintenance program to identify areas of possible entrapment risks and damaged equipment. Findings include: Review of the facility policy, titled Bed Safety and Bed Rails, revised August 2022, included: Maintenance staff routinely inspects all beds and related equipment to identify risks and problems including potential entrapment risks. During an interview on 5/30/23 at 8:20 A.M., the Maintenance Director said all resident beds and related equipment were to be inspected annually. At this time, the Maintenance Director provided a log of the most recent bed inspections completed, which was April 2022. […]

  • No harm, potential for more than minimal, patternF880Sep 3, 2024

    Based on observation, interview, record and policy review, the facility failed to implement infection control practices relative to the use of Personal Protective Equipment (PPE) for one Resident (#96), out of a total sample 19 residents, and provide a sanitary smoking environment for four resident smokers, to prevent the transmission and development of infections. Specifically, the facility staff failed to: 1. Adhere to Enhanced Barrier Precautions (EBP: protective barrier gowns and gloves used as an infection control intervention designed to reduce transmission of multi-drug-resistant organisms [MDRO] during high contact resident care) for Resident #96 with a peripheral inserted central catheter (PICC-a thin flexible tube inserted into a vein in the upper arm and threaded into a large… […]

Read 25 findings in full →The most serious and the most recent: 25 of 81 on record.

Every survey on record

FindingsAt actual harm or above

  • Dec 19, 2025Standard4 findings
  • Feb 20, 2025Complaint2 findings · 1 harm
  • Feb 4, 2025Complaint3 findings · 2 harm
  • Sep 3, 2024Standard4 findings
  • May 30, 2023Standard8 findings
  • Aug 23, 2021Standard7 findings
  • Sep 2, 2020Infection control1 finding
  • Jun 26, 2020Infection control1 finding
Show the 12 earlier surveys
  • May 6, 2019Standard7 findings
  • May 30, 2018Complaint4 findings · 1 harm
  • Jan 18, 2018Standard8 findings · 1 harm
  • Nov 30, 2017Complaint1 finding · 1 harm
  • Jul 21, 2017Complaint2 findings · 1 harm
  • May 16, 2017Complaint2 findings
  • Oct 18, 2016Standard3 findings · 1 harm
  • Jul 28, 2015Standard7 findings
  • Jul 29, 2014Standard5 findings
  • Aug 23, 2012—6 findings
  • Jul 21, 2011—3 findings
  • Sep 22, 2010—3 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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