Brookside Rehabilitation and Healthcare Center
Webster, Massachusetts · CCN 225483
22 surveys since 2011. The first finding at harm level was recorded in 2018.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 92
- Surveys
- 22
- Harm or worse
- 5
- Immediate jeopardy
- 0
Findings where a surveyor recorded actual harm to a resident.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 81
- Ownership
- For profit - Limited Liability company
- Chain
- EPHRAM LAHASKY
- County
- Worcester
- Medicare-certified since
- 1990
CMS ratings
- Overall
- 2
- Health inspection
- 3
- Staffing
- 4
- Quality measures
- 1
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.
Weighted by harm level, against 49 for-profit facilities of 66–99 beds in Massachusetts.
Last survey on record
Apr 14, 2026
209 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.88 | 3.58 |
| Registered-nurse hours per resident day | 0.61 | — |
| Annual nurse turnover | 41.8% | 39.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G13.3% | H— | I— |
| No harm, potential for more than minimal | D2480.0% | E310.0% | F— |
| No harm, potential for minimal | A— | B26.7% | C— |
Most frequently cited here
In CMS’s current monthly file.
- F8423×
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F6412×
Ensure each resident receives an accurate assessment.
- F6952×
Provide safe and appropriate respiratory care for a resident when needed.
- F6982×
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- F8802×
Provide and implement an infection prevention and control program.
In the surveyor’s words
From the most serious findings on record at Brookside Rehabilitation and Healthcare Center, in the surveyor’s own words.
- Actual harm, isolatedF689Nov 1, 2022
Based on observations, record review, document review and interview, the facility failed to ensure its staff provided adequate assistance devices to prevent accidents for one Resident (#42), out of three discharged sampled Residents and failure to ensure the environment remained as free of accidents as possible. Specifically, 1) the facility failed to ensure that Resident #42's wheelchair foot pedals were functioning properly to help prevent major injuries from one of two falls the resident sustained, and 2) the staff failed to monitor the temperatures of foods that had been reheated in the microwave and provided to residents. […]
- Actual harm, isolatedF600Jun 28, 2022
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure Resident #1 was free from physical abuse when on 06/07/22 during the 11:00 P.M. to 7:00 A.M. shift a staff member heard Resident #1 yelling out ouch, leave me alone. The staff member went to see what was going on and witnessed Certified Nurse Aide (CNA) #1 forcefully holding onto the back of Resident #1's neck and the back of his/her house gown, taking Resident #1 back to his/her room. […]
- No harm, potential for more than minimal, widespreadF880Nov 17, 2022
Based on observation, record review, and interview, the facility failed to: 1) conduct surveillance for COVID-19 symptoms during a COVID-19 outbreak for 3 Residents (#1, #4, and #6) out of a total of 3 Residents sampled, and 2) ensure that its staff adhered to the Department of Public Health (DPH) guidelines and the facility policies pertaining to the use of Personal Protective Equipment (PPE) to prevent the spread of infection. Specifically, 1) the facility staff failed to conduct surveillance of COVID-19 symptoms for each Resident during outbreak testing on each shift as required, and 2) failed to don (put on) face mask while in a resident care area, and also failed to don the required PPE when entering a resident room designated as Quarantine Precautions. […]
- No harm, potential for more than minimal, widespreadF886Nov 17, 2022
Based on record review, and interview, the facility failed to ensure that its staff conducted Covid-19 testing for all residents as required, following an identified outbreak of Covid-19 infections. Specifically, the facility staff failed to: 1) conduct outbreak testing of all residents to ensure new Covid-19 cases were identified, and 2) document dates and results of Covid-19 testing of all residents. Findings include: Review of the facility policy titled, Coronavirus Testing, dated May 17, 2020, indicated the following: Upon identification of a new COVID-19 case in the facility (i.e. […]
- No harm, potential for more than minimal, widespreadF801Jun 11, 2021
Based on interview, facility staff failed to designate a person, who met regulatory requirements, to serve as the Director of Food and Nutrition Services when a full time dietician was not employed. Findings include: During an interview on 6/8/21 at 7:35 A.M., the Food Service Director (FSD) said that she began working as the FSD at the facility in December of 2020. The FSD also said that she thought the dietician worked only part time at the facility. The FSD said that she was not a Certified Dietary Manager (CDM) or Certified Food Service Manager (CFSM), and that she did not have a qualifying degree, as required. During an interview on 6/8/21 at 4:40 P.M., the Administrator said that the dietician worked part time at the facility and that that the FSD was not a CDM or CFSM, as required.
Read 25 findings in full →The most serious and the most recent: 25 of 92 on record.
Every survey on record
FindingsAt actual harm or above
- Apr 14, 2026Complaint1 finding
- Jul 30, 2025Standard11 findings
- May 2, 2024Standard10 findings
- Nov 17, 2022Infection control2 findings
- Nov 1, 2022Standard10 findings · 1 harm
- Jun 28, 2022Complaint3 findings · 1 harm
- Dec 6, 2021Complaint1 finding
- Jun 11, 2021Standard4 findings
Show the 14 earlier surveys
- Dec 4, 2020Infection control1 finding
- Nov 7, 2019Standard7 findings
- Jul 24, 2019Complaint2 findings · 1 harm
- Oct 16, 2018Standard and complaint11 findings
- Aug 27, 2018Complaint1 finding
- May 17, 2018Complaint3 findings · 2 harm
- Jul 26, 2017Standard5 findings
- Jul 15, 2015Standard8 findings
- Jun 10, 2014Standard3 findings
- Mar 14, 2014Complaint1 finding
- Dec 24, 2013—1 finding
- Oct 10, 2013—2 findings
- Apr 24, 2013—4 findings
- Feb 28, 2011—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction