Deficiency Index

Brooke Haven Healthcare

West Plains, Missouri · CCN 265400

20 surveys since 2010, 3 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
55
Surveys
20
Harm or worse
3
Immediate jeopardy
0
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse3

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file15/20

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
Non profit - Corporation
Chain
Independent
County
Howell · rural
Medicare-certified since
1989

CMS ratings

Overall
4
Health inspection
4
Staffing
3
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 15 not-for-profit facilities of 100–127 beds in Missouri.

Last survey on record

Mar 3, 2026

251 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.893.69
Registered-nurse hours per resident day0.43—
Annual nurse turnover50.0%48.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$10,033 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG13.4%H—I—
No harm, potential for more than minimalD2482.8%E26.9%F26.9%
No harm, potential for minimalA—B—C—
CMS’s current file: 29 of the 55 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6582×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F6952×

    Provide safe and appropriate respiratory care for a resident when needed.

  • F7552×

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F8802×

    Provide and implement an infection prevention and control program.

In the surveyor’s words

From the most serious findings on record at Brooke Haven Healthcare, in the surveyor’s own words.

  • Actual harm, isolatedF689Dec 6, 2024

    Based on interview and record review, the facility failed to provide a safe environment per the resident's assessed level of need, when Resident #21 received a second degree (a burn that damages the epidermis and dermis, the two layers of skin) burn from the spilled coffee in his/her lap after a Certified Nursing Assistant (CNA) handed the resident hot coffee in a coffee cup without a lid for one sampled resident. The census was 69. The facility did not provide a policy regarding accidents/incidents. 1. […]

  • No harm, potential for more than minimal, widespreadF812Dec 6, 2024

    Based on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. This had the potential to affect all residents. The facility census was 69. The facility did not provide a policy regarding the kitchen. 1. Observation on 12/03/24 at 9:34 A.M., and 12/05/24 at 11:38 P.M., of the kitchen showed: - No cleaning logs; - Two unlabeled white plastic food bins with clear unlabeled lids near the gas range with white sugar and brown sugar; - A metal backsplash behind the gas range with a 2 foot (ft.) diameter (dia.) area with dark brown carbon build-up; - The commercial style can opener with an oily film on the base and blade; - One 3 ft. by 4 ft. […]

  • No harm, potential for more than minimal, widespreadF812Jul 6, 2023

    Based on observation and interviews, the facility failed to keep one of two facility ice machines clean and sanitary. The failure created the potential for contamination of the ice used for ice water and ice chips for 65 of 66 residents in the facility. 1. Observation on 07/03/23, at 3:35 P.M., of the ice machine utilized to provide ice for the facility residents, showed the following: -The inside of the blue ice scoop receptacle was dirty with dark black matter at the bottom where the scoop was placed;-The outside of the white ice scoop was black on one side; -Corrosion around the base of the condenser located on the top of the ice machine. […]

  • No harm, potential for more than minimal, patternF584Jul 6, 2023

    Based on observation, record review, and staff interviews, the facility failed to provide a safe, clean, comfortable, and homelike environment for for all residents when the facility failed to maintain clean floors and failed to maintain one resident room, without holes in the walls, where two residents (Resident #6 and #10) resided. 1. Review of Resident #6's Clinical Census, found in the electronic medical record (EMR), under the Clinical tab showed the following: -admitted [DATE]; -Diagnoses included bilateral (both sides) hearing loss, legal blindness, adult osteochondrosis of spine (pathologic degenerative process involving the intervertebral disc and the respective vertebral body endplates), and major depressive disorder. […]

  • No harm, potential for more than minimal, patternF883Jul 6, 2023

    Based on interview and record review,the facility failed to follow related Centers for Disease Control and Prevention (CDC) guidelines for pneumococcal vaccinations for four residents (Resident #26, #33, #35, and #49) of five sampled residents reviewed for influenza/pneumococcal vaccinations. Review of document provided by the facility titled Pneumococcal Vaccination Update/CDC/Advisory Committee on Immunization Practices (ACIP) Guidelines for Older Adults in Long-Term Care Facilities showed the following: -For resident of age greater of equal to [AGE] years of age, giving a dose of the Pneumococcal Conjugate Vaccine ( PCV) 13 was based on clinical decision-making; -For Pneumococcal Polysaccharide Vaccine (PPSV23), it would be one dose; -If PCV13 has been given, then give one year after… […]

Read 22 findings in full →The most serious and the most recent: 22 of 55 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 3, 2026Standard7 findings
  • Dec 6, 2024Standard15 findings · 1 harm
  • Mar 1, 2024Complaint1 finding
  • Jul 12, 2023Complaint1 finding
  • Jul 6, 2023Standard5 findings
  • Jun 6, 2023Complaint1 finding
  • Dec 29, 2022Complaint1 finding
  • Dec 6, 2022Complaint1 finding
Show the 12 earlier surveys
  • Oct 25, 2021Infection control1 finding
  • Apr 9, 2021Complaint1 finding
  • Mar 9, 2020Standard1 finding
  • Jan 25, 2019Standard3 findings
  • May 2, 2018Complaint1 finding
  • Oct 6, 2016Standard1 finding
  • Aug 9, 2016Complaint1 finding
  • Dec 5, 2013—1 finding
  • Dec 14, 2012—4 findings
  • Feb 10, 2012—6 findings · 1 harm
  • Sep 16, 2011—1 finding
  • Nov 5, 2010—2 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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