Deficiency Index

Asistencia Villa Healthcare Center

Redlands, California · CCN 555379

44 surveys since 2011. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
158
Surveys
44
Harm or worse
5
Immediate jeopardy
3
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy3

Findings at the most serious level CMS records.

Beyond CMS’s monthly file29/44

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
99
Ownership
For profit - Corporation
Chain
CRYSTAL SOLORZANO
County
San Bernardino
Medicare-certified since
1989

CMS ratings

Overall
2
Health inspection
3
Staffing
1
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 423 for-profit facilities of 66–99 beds in California.

Last survey on record

Dec 18, 2025

326 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.794.16
Registered-nurse hours per resident day0.57—
Annual nurse turnover50.3%37.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG12.4%H—I—
No harm, potential for more than minimalD3175.6%E512.2%F49.8%
No harm, potential for minimalA—B—C—
CMS’s current file: 41 of the 158 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6845×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F6894×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8123×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F9083×

    Keep all essential equipment working safely.

  • F6922×

    Provide enough food/fluids to maintain a resident's health.

In the surveyor’s words

From the most serious findings on record at Asistencia Villa Healthcare Center, in the surveyor’s own words.

  • Actual harm, isolatedF689Aug 11, 2023

    Based on observation, interview, and record review, the facility failed to ensure all mobility equipment was safe to be used on residents during transfers from bed to chair, when an electric lift (a mobility tool used to allow a person to be lifted and transferred with minimum physical effort. A weighing scale can be attached to the lift to weigh residents when lifted) used by two Certified Nursing Assistants (CNA 1 and 2) to transfer a resident (Resident 8) had a base that did not securely lock into place, causing the lift to tilt and the digital scale to hit Resident 8 on the forehead. […]

  • No harm, potential for more than minimal, widespreadF880Dec 18, 2025

    Based on observations, interviews and record review, the facility failed to establish and maintain effective infection prevention and control practices for nine of ten sampled residents (Residents 2, 11, 33, 36,59, 79, 81, 97, and 103) when: 1. For Resident (81), the oxygen tubing (a flexible plastic tube to deliver oxygen from the oxygen concentrator to the resident) was resting on top of the oxygen concentrator (a medical device that pulls in room air and concentrates oxygen to supplemental oxygen to the resident), open to air and not stored inside a respiratory equipment bag, on December 15, 2025.2. Two urinary catheter bags (a medical bag used for collecting urine) were touching the floor for Residents 2 and 59 on December 15, 2025.3. […]

  • No harm, potential for more than minimal, widespreadF908Dec 18, 2025

    Based on observation, interview, and record review, the facility failed to ensure the call light system (a communication device linking patients/residents to staff, allowing them to request assistance via a button or pull cord, alerting a central station for timely help) and shower equipment were maintained in safe and working condition for resident use when:1. One wall mounted call light located in one of two facility showers, did not have a pull cord accessible for resident use.This failure resulted in the inability for residents or staff to have a call light readily available in the shower to summon staff assistance in case of an emergency.2. […]

  • No harm, potential for more than minimal, widespreadF812Oct 17, 2024

    Based on observations, interviews, and record review, the facility failed to maintain a sanitary kitchen when: 1. There was a cabinet that stored a juice dispenser, the door to the cabinet had a sticky residue. Inside the cabinet there was a red juice spill. The cabinet under the steam table had food crumbs and trash. There was food residue around the floor sink under the steam table. This had the potential to attract pests and for microorganisms' growth. 2. The industrial mixer was stored with white food residue on the mixer. This had the potential to contaminate food being mixed in the mixer. 3. The ice machine had some brown build-up in the area where ice is formed. This had the potential to contaminate the ice. […]

  • No harm, potential for more than minimal, widespreadF812Aug 11, 2023

    Based on observation, interview, and record review, the facility failed to maintain professional standards for food service safety when the Cook (Cook 2) was not wearing a facial hair restraint while serving food during lunch on August 8, 2023. This failure had the potential to expose 90 medically compromised residents who receive food from the kitchen to foodborne illness due to food contamination. Findings: During an observation on August 8, 2023, at 12:14 PM, in the kitchen, Cook 2 did not wear a facial hair restraint during lunch tray line (when cook serves food on plates for each resident). Cook 2 had visible facial hair. […]

Read 25 findings in full →The most serious and the most recent: 25 of 158 on record.

Every survey on record

FindingsAt actual harm or above

  • Dec 18, 2025Standard10 findings
  • Dec 12, 2025Complaint1 finding
  • Jul 7, 2025Complaint1 finding
  • Apr 3, 2025Complaint1 finding
  • Jan 9, 2025Complaint1 finding
  • Oct 17, 2024Standard7 findings
  • Jul 25, 2024Complaint1 finding
  • Jun 18, 2024Complaint1 finding
Show the 36 earlier surveys
  • May 16, 2024Complaint1 finding
  • Dec 4, 2023Complaint1 finding
  • Sep 15, 2023Complaint1 finding
  • Aug 11, 2023Standard and complaint12 findings · 1 harm
  • Aug 5, 2023Complaint1 finding
  • Aug 2, 2023Complaint1 finding
  • Jul 11, 2023Complaint1 finding
  • Apr 6, 2023Complaint2 findings
  • Feb 2, 2023Complaint1 finding
  • Oct 12, 2022Complaint1 finding
  • Feb 2, 2022Complaint1 finding
  • Jun 17, 2021Standard14 findings
  • May 18, 2021Complaint2 findings
  • Dec 23, 2020Complaint1 finding
  • Nov 5, 2020Infection control1 finding
  • Jul 23, 2020Complaint1 finding
  • May 7, 2020Complaint1 finding
  • Apr 10, 2020Complaint1 finding
  • Aug 29, 2019Complaint1 finding
  • Aug 12, 2019Standard21 findings · 2 harm
  • Sep 6, 2018Complaint1 finding
  • Jun 15, 2018Standard2 findings
  • May 17, 2018Complaint1 finding
  • Jun 22, 2017Standard5 findings
  • Aug 30, 2016Complaint2 findings
  • Jul 29, 2016Standard6 findings
  • Oct 7, 2015Complaint1 finding
  • Jul 24, 2015Standard10 findings · 2 harm
  • Jun 23, 2015Complaint1 finding
  • Jul 30, 2014Standard11 findings
  • Jul 10, 2014Complaint1 finding
  • Oct 1, 2013—2 findings
  • Nov 2, 2012—12 findings
  • May 1, 2012—2 findings
  • Apr 2, 2012—1 finding
  • Dec 5, 2011—11 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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