Arma Operator, LLC

In the surveyor’s words

From the most serious findings on record at Arma Operator, LLC, in the surveyor’s own words.

• Immediate jeopardy, isolatedF600Jun 4, 2025

  The facility reported a census of 39 residents with five residents sampled for abuse and neglect. Based on interview and record review, the facility failed to ensure Resident (R)1 remained free from neglect. On [DATE] Certified Nurse Aide (CNA) M and CNA N attempted to transfer R1 from a shower chair to R1's wheelchair without using the full-body mechanical lift as required in R1's Care Plan. R1 could not bear weight so CNA M and CNA N lowered R1 to the floor. The staff attempted to lift R1 off the floor without using the mechanical lift but were unsuccessful, so they obtained the full-body mechanical lift, and both CNA staff lifted R1 into her wheelchair. […]

• Actual harm, isolatedF689Apr 7, 2026

  Based on observation, record review, and interview, the facility failed to ensure an environment free from accident hazards for Resident (R) 1, who required staff assistance and a Hoyer (total body mechanical lift) lift for safe transfers. On 01/20/26, R1 slid through the opening in the toileting lift sheet while one staff member manned the lift, and when the other staff member took their hands off the resident and the lift sheet, R1 fell to the floor. R1 sustained an abrasion to her head, pain, and a negative psychosocial outcome as she was afraid and anxious during lift transfers after the incident. […]

• No harm, potential for more than minimal, widespreadF812Dec 23, 2024

  The facility reported a census of 40 residents. Based on observation, interview and record review, the facility failed to prepare, store, and serve food in a sanitary manner for the residents of the facility. Findings included: - On 12/17/24 at 12:55 PM, during the initial tour of the facility with Dietary Staff BB the following areas of concern were identified: 1. A squeeze type bottle of ranch salad dressing had an open date of 10/11/24. 2. A squeeze type bottle of Italian salad dressing had an open date of 10/04/24. 3. A one-gallon container of pickle relish had an open date of 06/04/24. 4. […]

• No harm, potential for more than minimal, widespreadF814Mar 21, 2023

  The facility reported a census of 41 residents. Based on observation, interview, and record review, the facility failed to maintain and/or dispose of garbage and refuse properly in a sanitary condition to prevent the harborage and feeding of pests. Findings included: - On 03/14/23 at 08:45 AM, during a tour of the kitchen areas with Dietary Staff (DS) BB, revealed six dumpster containers from the backside of the kitchen. The observation included two dumpster lids open with trash bags exposed out the top and with one missing lid. Trash and debris surrounded the outside ground level of the dumpster units. On 03/14/23 at 8:45 AM, DS BB verified the above findings. She reported the entire facility used the dumpsters and should close the lids to contain the trash and refuse. […]

• No harm, potential for more than minimal, patternF585Mar 21, 2023

  The facility reported a census of 41 residents. Based on interview and record review the facility failed to file grievance reports and follow up with resident concerns voiced during the resident council meetings. Findings included: - Review of the resident council notes revealed the following concerns: 1. On 08/15/22, the residents had concerns that the call lights were not getting answered in a timely fashion, wished the food was warmer and the veggies were not burnt. 2. On 09/19/22, the residents had concerns that 90 percent of the meals were cold, the Certified Medication Aides (CMA) would forget pills and the Certified Nurse's Aides (CNAs) on the east hall were not being courteous to each other. 3. […]