Altera Health and Rehabilitation Center

In the surveyor’s words

From the most serious findings on record at Altera Health and Rehabilitation Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Mar 10, 2023

  Based on observation, interview, the 2022 United States (U.S.) Public Health Service Food and Drug Administration (FDA) Food Code, and the facility's policies for FOOD STORAGE, and Handwashing/Hand Hygiene; the facility failed to ensure: 1. foods were properly stored in the reach-in freezer; 2. a dietary staff member washed her hands between going from the dirty side to the clean side of the dish machine during dishwashing and; 3. there was not heavy dust accumulation on a ceiling air vent and overhead pipes. […]

• No harm, potential for more than minimal, isolatedF550Jun 8, 2023

  Based on interviews, resident record reviews, and review of the facility Resident Rights policy, the facility failed to honor the rights of Resident Identifier (RI) #1 and RI #2, to communicate with and have access to each other with privacy. This affected RI #1 and RI #2, 2 of 5 residents sampled for residents rights. Findings include: The facility policy titled Resident Rights dated 2001 documented 1. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to: f. communicate with and access to people and services, both inside and outside the facility; . h. be supported by the facility in exercising his or her rights; dd. communicate in person . with privacy . RI #1 was readmitted to the facility on [DATE]. […]

• No harm, potential for more than minimal, isolatedF914Mar 10, 2023

  Based on observations, interviews, and review of the facility's, Facility Information & (and) Reference Guide, the facility failed to ensure that a resident had a ceiling suspended curtain to provide total visual privacy, in combination with adjacent walls and curtains, in Room Locator (RL) #1. This deficient practice affected one of 58 residents residing in a semi-private room at the facility. Findings Include: A review of the facility's Facility Information & Reference Guide, undated, revealed, . The Resident's Rights *YOU have the right to be treated with dignity, privacy, respect, and to live in a safe, clean, comfortable and homelike environment. […]

• No harm, potential for more than minimal, isolatedF583Sep 16, 2021

  Based on observation, interviews and review of a facility policy titled, Confidentiality of Information and Personal Privacy, the facility failed to ensure Employee Identifier (EI) #4 did not park her medication cart in front of Resident Identifier (RI) #3's room, walk away from her computer into RI #3's room, leaving RI #3's personal and private information open and exposed. This deficiency had the potential to affect one of five residents observed during medication administration. Findings Includes: A review of a facility policy titled, Confidentiality of Information and Personal Privacy with a revised date of 10/2017, revealed the following: . 1. […]

• No harm, potential for more than minimal, isolatedF609Sep 16, 2021

  Based on an interview, review of the facility GRIEVANCE/COMPLAINT LOG, the accompanying CONCERN form and a facility policy titled, Abuse Investigation and Reporting, the facility failed to report an allegation of abuse. This affected Resident Identifier (RI) #111, one of four residents sampled for dignity. Findings include: A review of the facility policy with a revision date of April 2019, titled, Abuse Investigation and Reporting revealed, Policy Statement All reports of resident abuse, neglect, . shall be reported within two (2) hours to local, state, and federal agencies (as defined by current regulations) . A review of the facility form titled, GRIEVANCE/COMPLAINT QA (Quality Assurance) & A (Answer) LOG, dated June 2021, revealed, Date 6/4 . […]