Albuquerque Heights Healthcare and Rehabilitation

In the surveyor’s words

From the most serious findings on record at Albuquerque Heights Healthcare and Rehabilitation, in the surveyor’s own words.

• Actual harm, isolatedF600Aug 23, 2024

  Based on interview and record review, the facility failed to keep a resident free from abuse for 1 (R #2) of 3 (R #2) residents reviewed for abuse when Certified Nurse Aide (CNA) was verbally and physically abusive to R #2 when providing care. This deficient practice likely resulted in emotional distress and trauma for R #2. The findings are: A. Record review of the face sheet for R #2 revealed the following: - Schizophrenia (mental health disorder that affects an individual's ability to think, feel, and behave clearly), - Alzheimer's disease (a group of symptoms that affects memory, thinking and interferes with daily life), - Disruptive mood dysregulation disorder (causes chronic, intense irritability and frequent angry outbursts), - Cognitive communication deficit (communication… […]

• No harm, potential for more than minimal, widespreadF812Jan 31, 2024

  Based on observation and interview, the facility failed to ensure food was stored, prepared, distributed, and served to residents in accordance with professional standards of food service safety when staff failed to: 1. Ensure all food items in the kitchen refrigerator and freezer were stored properly. 2. Ensure the kitchen pots, pans, and cooking utensils were cleaned properly. 3. Ensure the sanitizer sink water had the appropriate amount of sanitizer. 4. Ensure all food items are served at the appropriate temperature. These deficient practices are likely to affect all 127 residents identified on the resident census list provided by the Administrator on 1/22/24. These deficient practices are likely to expose residents to food borne illnesses. The findings are: Food Storage findings: A. […]

• No harm, potential for more than minimal, widespreadF802Oct 27, 2023

  Based on record review, interview, and observation, the facility failed to provide sufficient support staff to carry out the functions of food and nutrition services at the facility. This deficient practice is likely to result in the residents' dietary needs not being met and longer waits for meal service for all 127 residents residing at the facility. The findings are: A. On [DATE] the following was observed in the facility kitchen: 1. Food items were expired and stored in the facility refrigerators. 2. Food items were not properly labeled and dated. 3. Temperature logs were not utilized 4. Facility was not kept free of dirt/grime/debris. 5. Ice machine was not cleaned according to cleaning schedule. 6. Hand wash sink was not clean and available for use by dietary staff. 7. […]

• No harm, potential for more than minimal, widespreadF807Oct 27, 2023

  Based on observation and interviews, the facility failed to provide hydration between meals by not: 1. Ensuring there was process or a responsible department to pass out clean water pitchers/water during the day/night. 2. Ensuring there were water pitchers available for residents use. These deficient practices are likely to affect all 127 residents residing in the facility resulting in residents becoming at increased risk for dehydration. The findings are: A. On 10/26/23 at 11:00 am during initial tour of the facility, water pitchers were not available at residents' bedside tables in several of the residents rooms (rooms 205, 316, 320, 305, 411, 302, 301 and 105). B. On 10/26/23 at 11:20 am during an interview with the Dietary Manager (DM), he stated. […]

• No harm, potential for more than minimal, widespreadF812Oct 27, 2023

  Based on observation and interview, the facility failed to store and serve food under sanitary conditions.This deficient practice is likely to affect all 127 residents listed on the resident census list provided by the Administrator on [DATE] and is likely to lead to foodborne illnesses, if food is not being stored properly and safe food handling practices are adhered to. The findings are: On [DATE] at during 11:40 am during initial tour of facility kitchen the following was observed: 1. Expired food items left in the facility refrigerators. 2. Food items stored in the facility refrigerator were not properly labeled and dated. 3. Food service employees did not wear hair restraints (Dietary Manager) and beard restraints at all times while in the facility kitchen (dietary aide). 4. […]