Based on observation, and interview, the facility failed to ensure that individuals who were utilized as paid feeding assistants, completed a State-approved training program. Specifically, the facility failed to ensure the program utilized by the facility to train Activities Staff was approved by the State of Massachusetts, as required. Findings include: During the entrance conference interview on 2/25/25 at 7:44 A.M., the Administrator and Director of Nursing (DON) said that the facility did not utilize paid feeding assistants. On 2/25/25 from 11:18 A.M. through 12:18 P.M., during a lunch meal observation on the Two North Unit, the surveyor observed Activities Assistant (AA) #1 assist in feeding some of the residents in the Unit Dining Room. On 2/27/25 from 11:26 A.M. …
F948 citations in Massachusetts
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F948 more often than its own record predicts
5.22 times the share F948 takes of citations nationally.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F948.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F948 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2024 | 0.03% | 12.38× |
| 2025 | 0.04% | 5.22× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
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