Every finding on record at Pure Comfort Hospice Care Inc

Upon observation, there was no evidence that the following services are made routinely available on a 24-hour basis 7 days a week. It was noted that the hospice could not be reached during or after hours on 2 separate occurrences. The surveyor called the office number, prior to operating hours (7:36am), as well as during hours (1:34pm) and the call was not answered. The surveyor verified that the number called was correct and it is the number given to the patient and family on admission to call in case the hospice is needed. Upon discussion with administrator, the administrator stated that the calls were forwarded to his personal cell and was unsure why the calls weren't answered.