Every finding on record at Phoebe Putney Memorial Hospital, Inc

Based on record reviews, staff interview, and review of hospice agency policies and procedures, it was determined the facility failed to document cost saving achieved through the use of volunteers. --- Findings include: Review of the policy titled, ";Volunteers-Services in Hospice-PC.V20," Policy: 15641645, last reviewed and updated 04/16/2024, reveals that the agency is to maintain records of volunteer activity and record levels of volunteer participation and cost savings on a monthly and annual basis. Volunteers must provide day-to-day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract staff. The hospice must maintain records on the use of volunteers for patient care and administrative services, including the type of services and time worked. On 4/17/2024 at 9:30 a.m. an interview was conducted with the Administrator who acknowledged that records of cost savings were not documented and computed according to the ";Volunteer-Services in Hospice-PC.V20" policy.