Overlook Hospice Services
Charlton, Massachusetts · CCN 221565
88 Masonic Home Road, Davenport Bldg, 2nd Fl
14 federal deficiencies across 4 surveys, July 6, 2022 to August 15, 2025.
Excludes the inspector’s preamble, which is not a finding
Federal surveys with at least one deficiency
Findings against a Condition of Participation — a compliance grade, not a measure of harm
What level the findings sit at
- Condition-level214.3%
- The agency was out of compliance with a federal Condition of Participation — a requirement it must meet to take part in Medicare at all.
- Standard-level1285.7%
- A requirement within a Condition of Participation. The Condition itself was not cited.
These are compliance grades, not harm grades: how deep in the regulation a finding sits, not whether anyone was harmed.
Who conducted the surveys
State Agency.
Federal surveys are carried out by the state agency or a CMS-approved accrediting organisation.
Most-cited requirements
- L0559Quality Assessment & Performance Improvement2
- L0560Quality Assessment & Performance Improvement2
- L0562Program Scope2
- L0565Program Data2
- L0573Performance Improvement Projects2
Survey record
Condition-level
| Survey | Type | Deficiencies | Condition-level |
|---|---|---|---|
| Aug 15, 2025 | Recertification | 1 | — |
| Jul 25, 2025 | Recertification | 1 | — |
| Aug 24, 2022 | Recertification | 6 | 1 |
| Jul 6, 2022 | Recertification | 6 | 1 |
In the inspector’s words
The complete written findings for this hospice, in the inspector’s own words.
CMS publishes written findings for 7 of the 14 deficiencies on this hospice’s record.
Hospice findings published by CMS on QCOR, covering surveys from July 6, 2022 to August 15, 2025. The inspectors’ written findings come from a single CMS survey-report extract.
Federal survey findings only. State licensure findings for hospices are not shown.
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