Every finding on record at Healing Angels Hospice Care Inc

Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. Volunteer percentage for 2024 was 0%.

Upon patient record review, 1 of 8 (Patient #1) did not have evidence that each patient record contains: • Signed copies of the notice of patient rights in accordance with 418.52 • Signed election statement in accordance with 418.24 Patient 1: On election of benefit statement, patient checked both to receive and not to receive the notice of non-covered items, services, and drugs the hospice has determined to be unrelated to the individual's terminal illness and related conditions and would not be covered by the hospice. No evidence that the agency provided a copy of the non-covered items to the patient or that the agency received clarification on whether or not the patient was requesting a copy of the non-covered items.