Upon client record review, 1 of 11 (Patient #6) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #6, SN visit frequency 2x/week, only 1 SN visit completed the weeks of 1/8/23 and 1/22/23.
Every finding on record at Customcare Hospice & Palliative Care, Inc
Van Nuys, California · CCN A01718
2 findings across 1 survey, in the inspector's own words.
The inspector’s own words from form CMS-2567, unedited, including CMS’s own spacing. Names and some dates are redacted by CMS.
Survey of February 8, 2023
2 findingsUpon patient client record review, 2 of 11 (Patient #1,7) did not have evidence that all entries are legible, clear, complete, and appropriately authenticated and dated in accordance with the organizations policies and procedures and currently accepted standards of practice. Electronic signatures are acceptable as long the hospice is following appropriate safeguards to prevent unauthorized access to the patient records. Patient #1, MSW visit notes missing signatures on notes from 1/10/23, 12/10/23, 11/10/22. Patient #7, LVN visit notes missing signatures on notes from 2/5/23, 1/29/23, 1/24/23, 1/17/23, 1/10/23.
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Federal survey findings only. State licensure findings for hospices are not shown.
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