Every finding on record at Craft Hospice LLC

Based on interview and record review, the agency failed to ensure the use of volunteers for patient care and administrative services equaled, at minimum, 5% of the total patient care hours of all paid hospice employees and contract staff. --- Findings include: AGENCY POLICY According to policy titled "Volunteer Services," "Administrative or direct patient support by volunteers equals 5% or more of the total patient hours of all paid hospice personnel and contract personnel. The Volunteer Coordinator in concert with the hospice administration works to meet this requirement through the recruitment and retention strategies developed by the hospice personnel." 1. On 4/2/24, a review of the Volunteer Activity Report, showed the approximate annual percentage of the savings was 0.29% for the year 2023. 2. During an interview on 4/2/24 at 2:40 p.m., the administrator stated the agency owner monitored cost savings but acknowledged the agency had not met the 5% savings requirement. The administrator stated the agency utilized volunteers in direct patient care and administrative duties. The administrator further stated the agency had been working on finding ways to increase the cost saving percentage to the required percentage and increasing the volunteer program patient hours was a point of focus for the upcoming year.