Every finding on record at Centerfield Healthcare

Based on interview and record review, it was determined that the hospice agency did not have an acceptable detailed statement of frequency of services necessary to meet the specific patient and family needs. Specifically, frequency and duration were not documented on the plan of care for 9 of 14 sampled patients. (Patient identifiers: 2, 4, 7, 8, 9, 10, 11, 13 and 14) Findings include: Fourteen hospice patient medical records were reviewed from 1/9/24 through 1/11/24. The review revealed that 9 of 14 hospice patient plans of care did not contain the visit frequency and duration required. Further review revealed that plan of care updates conducted every 14 days also did not contain the visit frequency and duration. For all nine hospice patients, there was no documented frequency and duration in the medical records. In an email dated 1/16/24 and timed 10:00 AM, the operations manager stated that frequency and duration is supposed to be documented on the plan of care. She further stated there were issues with their electronic medical record that caused the frequency and duration not to be captured in the plan of care.