Every finding on record at Bright Haven Hospice Care Corporation

It is required that if the care of a hospice patient is transferred to a Medicare/Medicaid certified facility, the hospice forwards to the receiving facility a copy of the hospice discharge summary and the patient’s record, if requested. This standard was not met as evidenced by clinical record review and interview. In 1 of 1 (100%) clinical records reviewed in which the patient/family revoked the hospice benefit revealed the agency did not ensure a copy of the hospice discharge summary was forwarded to the receiving facility. CLINICAL RECORD 6: The patient's family revoked the hospice benefit on 06/09/2025 to pursue aggressive treatment. The family had called 911, and the patient was transported to the hospital. The record lacked evidence that the agency forwarded the discharge summary to the receiving facility (hospital). The Director of Patient Care Services and Administrator Designee stated in an interview on 07/11/2025 that the agency did not ensure a copy of the hospice discharge summary was forwarded to the receiving facility (hospital).