Observed in Emergency Management Session. Since there was no evaluation of the organization's Emergency Plan, there was no update to enhance the Emergency Plan based on that evaluation. This was confirmed by the Hospice's Leadership .
Every finding on record at Amore Hospice, Inc.
Pleasanton, California · CCN B21732
6 findings across 1 survey, in the inspector's own words.
The inspector’s own words from form CMS-2567, unedited, including CMS’s own spacing. Names and some dates are redacted by CMS.
Survey of February 29, 2024
6 findingsObserved in Emergency Management Session. There was no documented evaluation of the organization's emergency planned drills or any emergencies in the last 18 month. This was confirmed by the Hospice Leadership.
Observed in Record Review. In 2 of 14 patient records reviewed, It was noted that on two patient's medical records did not have a documented bereavement assessments completed within 5 days of admission. This was confirmed by Hospice Leadership.
Observed in Data Tracer. The organization had not established the frequency of data collection for patient satisfaction. This was confirmed by the Hospice's Leadership.
Observed in Competency Session. There was no documented competency for the Medical Directors for this Hospice. This was confirmed by the Hospice Leadership.
Observed in Leadership Session. The organization had not established monitoring or expectations of the contracted services for DME , Pharmacy. This was confirmed by Hospice Leadership.
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Federal survey findings only. State licensure findings for hospices are not shown.
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