Every finding on record at Vennus Home Health Inc

A Complaint Survey for complaint # 2021011961 was conducted on September 09, 2021 at Vennus Home Health Inc. The Home Health Agency was not in compliance with 42 CFR 484 Subpart A-C requirements for Home Health Agencies.

Investigation of complaints CFR(s): 484.50(e)(1) Standard: Investigation of complaints. The HHA must-- This STANDARD is not met as evidenced by: Based on record review and interview, the Home Health Agency failed to investigate the allegation made by 1 out of 4 Sampled Patients (SP). SP#1 On 09/09/2021 at 10:45 AM, the complaint log was requested from the Administrator. On 09/09/2021 at 11:25 AM, the Administrator provided a form titled “Patient complaint” that showed that the agency did not document any complaints from January 2021 to August 2021. During an interview conducted on 09/09/2021 at 11:35 AM, the Administrator stated that he did not receive any complaints from January 2021 to August 2021. During an interview conducted on 09/09/2021 at 1:23 PM, SP#1 stated that she reported to the Administrator her concerns about her designer watch that went missing when Staff A was working, and that Staff B shortchanged her on one occasion. During an interview conducted on 09/09/2021 at 1:48 PM, the administrator stated that SP#1 called him to report her concerns about her missing watch during Staff A’s shift and being shortchanged by Staff B— however he didn’t document nor investigate the patient’s concerns any further. Furthermore, the Administrator acknowledged that the complaint log and SP#1’s record contained no documentation to show that he investigated the patient’s concerns.