Every finding on record at Suncrest Healthcare of East Tennessee, LLC

An Emergency Preparedness and complaint #111137, 111521, and 113321 survey was conducted on 7/1/2025-7/3/2025 at Suncrest Home Health. No deficiencies were cited under 42 CFR 484.102.

A recertification and complaint #111137,111521, and 113321 survey was conducted on 7/1/2025-7/3/2025 at Suncrest Home Health. Deficiencies were cited under 42 CFR Part 484, Requirements for Home Health Agencies.

Provide services in the plan of care CFR(s): 484.75(b)(3) Providing services that are ordered by the physician or allowed practitioner as indicated in the plan of care; This ELEMENT is not met as evidenced by: Based on medical record review and interview, the agency failed to provide nursing services as ordered by the physician for 1 patient (#4) of 7 patients reviewed. The findings included: Record review revealed Patient #4 was admitted to the agency on 09/23/2024 with diagnoses including Venous Insufficiency and Non-Pressure Chronic Ulcer of Right Calf with Fat Layer Exposed. Medical record review of the Home Health Certification and Plan of Care (485) dated 05/21/2025 to 07/19/2025 revealed a physician's order for skilled nurse (SN) to perform wound care to the posterior right lower extremity 3 times a week. Medical record review of the nurse's notes revealed the weeks of 06/01/2025 and 06/08/2025 the patient received 2 SN visits each week to perform the wound care and not the 3 SN visits as ordered by the physician. Interview with the Executive Director on 07/02/2025 at 9:30 AM, in the conference area, confirmed the patient did not receive the SN visits to perform the wound care as ordered by the physician and the physician was not notified of the missed visits.