Every finding on record at Relief Home Health Services, Inc

Complaint Reference #2716793 A CMS Authorized Validation Survey was conducted at Relief Home Health Services on 1/20/26 to determine compliance with the following Conditions of Participation related to Home Health Agencies: - 42 CFR 484.50 Patient Rights - 42 CFR 484.75 Skilled Professional Services - 42 CFR 484.115 Personnel Qualifications The Agency was found to be at standard level noncompliance, and a statement of deficiency was generated in conjunction with the investigation of this complaint.

Immediate reporting of abuse by all staff CFR(s): 484.50(e)(2) Any HHA staff (whether employed directly or under arrangements) in the normal course of providing services to patients, who identifies, notices, or recognizes incidences or circumstances of mistreatment, neglect, verbal, mental, sexual, and/or physical abuse, including injuries of unknown source, or misappropriation of patient property, must report these findings immediately to the HHA and other appropriate authorities in accordance with state law. This ELEMENT is not met as evidenced by: Based on interviews and records reviewed, for one of three sampled patients (Patient #1) the Home Health Agency failed to ensure they immediately reported an allegation of abuse to the Department of Public Health (DPH) as required, when on 12/11/25 the Director of Clinical Services and Human Resource Manager were notified of an allegation that Nurse #1 sexually harassed Patient #1 during a visit on 12/08/25, however, the Agency did not report the allegation to the DPH. Findings include: The Home Health Agency's Abuse, Neglect and Exploitation Policy, dated 4/2023, indicated that all employees shall report suspect abuse, neglect and/or exploitation of a patient to a supervisor or to the appropriate State Agency. The Policy defined sexual abuse as including but not limited to sexual harassment. Review of the Agency’s Internal Investigation, dated 12/23/25, indicated that the Agency had been made aware on 12/11/25 by Patient #1’s Case Manager that Patient #1 alleged sexual harassment by Nurse #1 during a visit on 12/08/25. During an interview on 1/20/26 at 2:15 P.M., the Agency Director of Clinical Services and the Human Resource Manager said that after the learning about the allegation that Nurse #1 sexually harassed Patient #1, the Agency suspended Nurse #1’s employment, initiated an internal investigation and reported the allegation to the Disabled Persons Protection Commission. The Agency Director of Clinical Services and the Human Resource Manager said that they did not report the allegation of abuse to the DPH, as required, because they were unaware of the requirement to do so.