Every finding on record at Professional Home Care Services, Inc.

An unannounced, onsite Recertification and Complaint survey was conducted on 04/01/2025-04/02/2025 at Professional Home Care Services, a Home Health Agency located in West Allis, WI, in response to Complaint WI111142. Professional Home Care Services is in compliance with the Medicare Conditions of Participation for Emergency Preparedness for Home Health Agencies 42 CFR 484.22.

An unannounced, onsite Recertification and Complaint survey was conducted on 04/01/2025-04/02/2025 at Professional Home Care Services, a Home Health Agency located in West Allis, WI, in response to Complaint WI111142. Professional Home Care Services is in compliance with the Medicare Conditions of Participation 42 CFR 484 for Home Health Agencies. Complaint WI111142 is not substantiated, citations are issued at a standard level or below. A total of eight clinical records were reviewed including six open records and two closed records. Three home visits were completed for an unduplicated admission census of 48 in the last 12 months.

Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This STANDARD is not met as evidenced by: Based on observation, record review and interview, agency staff failed to follow accepted standards of practice for infection control by failing to place nursing bag and equipment on a clean surface during 3 of 3 home visits observed (Patient #5, Patient #7, and Patient #8). Findings Include: Review of agency policy “Entering Home/ Bag Technique“ dated 05/10/2019 revealed in part, “Procedure: 2. Locate a flat, hard, uncluttered surface area 3. Lay your antimicrobial barrier on the flat surface followed by your bag.” During observation of home visit on 04/01/2025 at 2:00 PM in the home of Patient #7, Sub Administrator B failed to place a clean barrier on surface prior to setting down nursing bag. During observation of home visit on 04/02/2025 at 10:30 AM in the home of Patient #8, RN C failed to place a clean barrier on surface prior to setting down nursing bag. During an interview on 04/01/2025 at 3:15 PM, Sub Administrator B acknowledged that no barrier was on surface prior to placing nursing bag down during home visit with Patient #7. During an interview on 04/02/2025 at 10:50 AM, RN C stated, " I usually use the antimicrobial barrier for my bag , but it got lost in the weather this morning so I have nothing to use." During an interview on 04/02/2025 at 11:20 AM, when asked what the expectation is for staff when bringing a nursing bag into home Administrator A stated, “That staff would put down the reusable antimicrobial barrier prior to placing the bag down and if that is not available to use a chux.” During observation of home visit on 04/02/2025 at 12:30 pm in the home of Patient #5, RN D failed to place a clean barrier on surface prior to setting her tablet down on the surface.