Every finding on record at Nova Home Health Services LLC

Substantial Allegation Survey Substantial Allegation 2597687 The following deficiency is based upon substantial allegation 2597687 completed on 02/17/26. Nova Home Health Care Services, 369256, is not in compliance with the requirements found at 42 CFR Part 484, Subpart B, C, Home Health Agency.

Services provided by HH aide CFR(s): 484.80(g)(2) A home health aide provides services that are: (i) Ordered by the physician or allowed practitioner; (ii) Included in the plan of care; (iii) Permitted to be performed under state law; and (iv) Consistent with the home health aide training. This ELEMENT is not met as evidenced by: Based on policy review, record review, and staff interview, the agency failed to ensure the home health aide (HHA) followed the Aide Care Plan. This affected one (Patient #1) out of three patients reviewed. The census was 43. Review of the medical record for Patient #1 and the home health aide (HHA) care plan dated 07/01/25 to 08/29/25 revealed the HHA was to provide assistance with shower, oral care and skin care every visit. Review of the HHA time sheets for Patient #1 from 07/01/25 to 08/09/25 revealed no shower or oral care or skin care was provided on 07/01/25, 07/02/25, 07/04/25, 07/08/25, 07/09/25, 07/10/25, 07/11/25, 07/12/25, 07/15/25, 07/16/25, 07/17/25, 07/18/25, 07/19/25, 07/20/25, 07/21/25, 07/22/25, 07/23/25, 07/24/25, 07/25/25, 07/28/25, 07/30/25, 07/31/25, 08/01/25, 08/04/25, 08/05/25 08/07/25, 08/08/25, and 08/09/25. Review of the agency policy titled “Home Health Aide (HHA) Care Plan Compliance Policy,” with no effective date, revealed the HHA must follow the written Plan of Care exactly as assigned. The HHAs shall provide services listed in the care plan. Interview on 02/17/26 at 1:00 PM the Administrator confirmed the personal care was not provided every visit from 07/01/25 through 08/09/25 as identified in the HHA Plan of Care.