Every finding on record at Intrepid of West Texas Inc

Purpose of visit: recertification / re-licensure survey Entrance date: 03/13/2023 Census: Licensed & Certified - unknown HCSSA - Home & Community Support Services Agencies No deficiencies cited

Purpose of visit: recertification survey Entrance date: 03/13/2023 Census: Licensed & Certified - unknown HCSSA - Home & Community Support Services Agencies

Available during all operating hours CFR(s): 484.105(b)(3) The administrator or a pre-designated person is available during all operating hours. This ELEMENT is not met as evidenced by: Based on observation, the agency’s Administrator or Alternate Administrator failed to be available by telephone or in person for a HCSSA survey during operating hours. This failure could have a negative impact on clients and employees regarding service delivery and operation of agency business. Findings included: Based on observation on 03/13/2023 at 12:30pm, the name of the agency, office hours and telephone number were posted on the agency door. The agency’s door was locked. The surveyor rang the doorbell and knocked, with no answer. The surveyor called the number and received a message “the number you dialed is not a working number, please check the number and try again.” The surveyor attempted two more times calling the number and received the same message. Inability to Access Records or Perform a Survey letters for License and CMS Certification survey were posted securely to the agency’s door on 03/13/2023 at 12:45pm. The surveyor did not receive a call back from the agency on 03/13/2023 as of 2:45pm. Based on observation on 03/14/2023 at 8:15am, the agency door was still locked with no answer after knocking. The Inability to Access Records or Perform a Survey letters were still securely taped to the door. The agency’s phone number was called, and the same message “the number you dialed is not a working number, please check the number and try again.”