Every finding on record at Helping Hands Healthcare, Inc

Substantial Allegation Survey Substantial Allegation 62311 The following deficiency is based upon substantial allegation 62311 completed on 04/19/22. Helping Hands Healthcare, Inc 367766, is not in compliance with the requirements found at 42 CFR Subpart, B, C for Home Health Agencies.

Responsible for all day-to-day operations CFR(s): 484.105(b)(1)(ii) (ii) Be responsible for all day-to-day operations of the HHA; This ELEMENT is not met as evidenced by: Based on record review, interview and policy review, the facility failed to ensure the Administrator was responsible for the day to day operations for the agency for one of three patient records reviewed (Patient #3). The patient census was 73. Findings include: Review of the policy and procedure titled, Notification of Physician and Case Management, dated 07/17/06, revealed the clinical department shall contact the client’s physician and case manager at the appropriate regulatory agency including but not limited to CMS, ODH, COA, private insurance companies and any other regulatory bodies to advise them whenever warranted by any change in client's condition within 48 hours including missed visits. Review of the medical record for Patient #3 revealed the start of care was on 11/07/17 with a primary diagnosis of chronic pain. The certification period reviewed was from 12/16/21 to 02/13/22 and revealed orders for skilled nursing one visit per week. Review of the medical record revealed there was a missed visit on 01/21/22. The physician and the case manager were not notified of the missed visit until 01/24/22. This finding was confirmed with Staff A prior to the exit conference on 04/19/22.