Every finding on record at Excellent Home Care Givers Inc

A Complaint Survey for complaint #2021007953, was conducted on July 01, 2021 at Excellent Home Care Givers. The provider was found to be in non-compliance with 42 CFR 484 Subpart A-C requirements for Home Health Agencies.

Coordinate care delivery CFR(s): 484.60(d)(4) Coordinate care delivery to meet the patient's needs, and involve the patient, representative (if any), and caregiver(s), as appropriate, in the coordination of care activities. This ELEMENT is not met as evidenced by: Based on record review and interview, the provider failed to coordinate care delivery to meet the patient's needs for 1 out of 4 Sampled Patients (SP). SP#3 Findings include: Clinical record review of SP#3 conducted on 07/01/21 revealed the patient was admitted on 04/23/21 and the written agreement reads for Home Health Aide to provide personal care 36 hours per week and homemaking 4 hours per week. Review of the service notes for date range 04/23/21 to 06/12/21, revealed no service was provided on 06/07/21. Further review of the clinical record omitted reason why home health aide service was not provided on 06/07/21. Interview conducted with the Financial Officer/Owner on 07/01/21 at 2:57 PM stated that the assigned Home Health Aide was scheduled for 06/07/21 but the aide didn’t provide care and acknowledged that no service was rendered for scheduled date 06/07/21. A new aide was hired and she went on Monday afternoon just to have the patient’s daughter familiarize the aide with the patient’s care. The Financial Officer/Owner stated that the aide then went out on Tuesday (06/08/21), and while there the aide got called that she had water issue at home and left. The Financial Officer/Owner confirmed that no other aide was sent out on 06/08/21 to complete the remainder of the scheduled visit for 06/08/21.