Every finding on record at Connected Healthcare, Inc.

An unannounced Federal recertification survey was completed at this agency on 7/19/2023. The agency was surveyed for compliance with 42 CFR Conditions of Participation for Home Health Agencies, Part 484.102 Emergency Preparedness. An entrance conference was held with the Executive Director on 6/26/2023 at 12:05 PM. The purpose of the survey and the survey needs were explained. An opportunity was provided for questions, answers, and comments. No deficiencies were cited.

An unannounced Federal recertification survey was completed at this agency on 7/19/2023. The agency was surveyed for compliance with 42 CFR Conditions of Participation for Home Health Agencies, Part 484. An entrance conference was held with the Executive Director on 6/26/2023 at 12:05 PM. The purpose of the survey and the survey needs were explained. An opportunity was provided for questions, answers, and comments. Definitions and abbreviations: CFR - Code of Federal Regulations

Plan of care CFR(s): 484.60(a)(1) Each patient must receive the home health services that are written in an individualized plan of care that identifies patient-specific measurable outcomes and goals, and which is established, periodically reviewed, and signed by a doctor of medicine, osteopathy, or podiatry acting within the scope of his or her state license, certification, or registration. If a physician or allowed practitioner refers a patient under a plan of care that cannot be completed until after an evaluation visit, the physician or allowed practitioner is consulted to approve additions or modifications to the original plan. This STANDARD is not met as evidenced by: Based on interview and medical record review, it was determined the agency failed to ensure the individualized plan of care included measurable outcomes for 4 of 17 care plans reviewed (Patients #2, #4, #5, and #8) Findings: 1. Review of the "Home Health Certification and Plan of Care for Patient #2 revealed "Patient/caregiver will verbalize understanding of infection control/prevention." The document also revealed "Patient's Hypertension will be monitored to be within parameters." The goal statement lacked specific information regarding how "infection control/prevention and hypertension will be measured." 2. Review of the "Home Health Certification and Plan of Care" for Patient #4 revealed the following goal statement, "Patient/caregiver will verbalize/demonstrate understanding of infection control/prevention." The goal statement lacked specific information regarding how "infection control/prevention" would be measured. 3. Review of the "Home Health Certification and Plan of Care" for Patient #5 revealed the following goal statement, "Patient/caregiver will verbalize understanding of infection control/prevention." The document also revealed "Patient will have no ER visits/Hospitalization during this episode." The goal statement lacked specific information regarding how "infection control/prevention and ER visits/Hospitalization" would be measured. 4. Review of the "Home Health Certification and Plan of Care" for Patient #8 revealed the following goal statement "Patient will effectively manage Depression." The goal statement lacked specific information regarding how the "effectively manage Depression" would be measured. During an interview with Employee #1 on 7/19/2023 at 11:00 AM, Employee #1 verified the findings.