Every finding on record at Calm Care Inc

A complaint survey for complaint number 2025008473, was attempted on 07/28/2025 at Calm Care LLC. The facility was not in compliance with [CFR reference 484], Requirements for home health agency.

HHA administrator contact information CFR(s): 484.50(a)(1)(ii) (ii) Contact information for the HHA administrator, including the administrator's name, business address, and business phone number in order to receive complaints. This ELEMENT is not met as evidenced by: Based on observations and interviews the provider failed to notify patients, and the public of change of address and failed to update their web page with new address change. Findings Included: An unannounced entrance attempt was made at the agency location on 07/28/2025 at 8:25AM. There were no staff or employees observed. The office was unlocked and open. Trash cans were on the reception window shelf, a desk with no chairs, and keys in desk that was opened, a table with no chairs around it. There were no signs posted of the name of the provider along and no times for business hours. Review of the agency website showed operating hours are Monday through Friday from 8:00 AM through 6:00 PM. During a discussion on 07/28/2025 at 8:37 AM with the building contractor he stated that “a lot of business moved out until the repairs are finished, it was damaged during the hurricane last year.” On 07/28/2025 at 8:52 AM a call placed to the phone number on record for the home health agency. The call was not answered and was forwarded to voice mail. On 07/28/2025 at 8:58 AM a call was received from the Administrator. She stated that she is at another location, and she did not know that she had to notify AHCA and update her web page to put in the current location of the home health agency. Photo evidence obtained.