Every finding on record at Avanti Home Health Services, Inc

A Complaint Survey for complaint #2021000446, was conducted on February 08, 2021 to February 09, 2021 at Avanti Home Health Services Inc. The Home Health Agency was found to be in non-compliance with 42 CFR 484 Subpart A-C requirements for Home Health Agencies.

Investigation of complaints CFR(s): 484.50(e)(1) Standard: Investigation of complaints. The HHA must-- This STANDARD is not met as evidenced by: Based on interview and record review, the Home Health Agency failed to investigate the complaints made for 1 out of 5 Sampled Patients (SP). SP#1 Findings include: During an interview conducted on 02/08/2021 at 10:15 AM, the Administrator stated Every time SP#1's relative complained, the Administrator went over to check on the patient. Every year, they had a different issue. A review of SP#1's record conducted on 02/08/2021 revealed no documentation that the agency documented nor addressed the patient's relative concerns/allegations. During an interview conducted on 02/08/2021 at 1:35 PM, the Administrator acknowledged that SP#1's record contained no documentation to demonstrate that the agency addressed the patient's relative concerns/allegations.

Document complaint and resolution CFR(s): 484.50(e)(1)(ii) (ii) Document both the existence of the complaint and the resolution of the complaint; and This ELEMENT is not met as evidenced by: Based on interview and record review, the Home Health Agency failed to document both the existence of the complaint and the resolution of the complaint for 1 out of 5 Sampled Patients (SP). SP#1 Findings include: During an interview conducted on 02/08/2021 at 10:15 AM, the Administrator stated Every time SP#1's relative complained, the Administrator went over to check on the patient. Every year, they had a different issue. A review of SP#1's record conducted on 02/08/2021 revealed no documentation that the agency documented nor addressed the patient's relative concerns/allegations. During an interview conducted on 02/08/2021 at 1:35 PM, the Administrator acknowledged that SP#1's record contained no documentation to demonstrate that the agency addressed the patient's relative concerns/allegations.

HHA maintains documentation of training CFR(s): 484.80(b)(4) The HHA must maintain documentation that demonstrates that the requirements of this standard have been met. This ELEMENT is not met as evidenced by: Based on record review and interview, the Home Health Agency failed to maintain documentation that demonstrates the completion of a 75 hours home health aide training for 1 out of 6 employees reviewed. Staff E Findings include: Review of the active staff list provided by the Administrator revealed Staff E was hired on 04/15/2015 as a Home Health Aide. Further record review revealed Staff E provided services to SP#1 until 12/31/2020. Additional review of Staff E's personnel file on 02/09/2021 revealed the employee completed 40 hours of Home Health Aide training on 02/26/1999. Additional review of Staff E's record revealed no documentation that Staff E completed the additional 35 hours that are required. During an interview conducted on 02/09/2021 at 2:40 PM, the human resources representative stated, "When she did it in the nineties, it was not required to have 75 hours of training." Both the administrator and the human resources representative acknowledged that Staff E's record contained documentation of only 40 hours of home health aide training as of 02/09/2021.