Every finding on record at At Home Companion of Florida Inc

During the Recertification survey from 5/06-07/21, the home health agency's Emergency Preparedness Plan was reviewed. At Home Companion of Florida Inc. was in compliance with 42 CFR 484.102, requirement for home health agencies.

A Recertification survey and a Focused Infection Control survey were conducted from 5/06-07/21. At Home Companion of Florida Inc. was not in compliance with 42 CFR 484 Subpart A-C, requirements for Home Health Agencies.

State toll free HH telephone hotline CFR(s): 484.50(c)(9) Be advised of the state toll free home health telephone hot line, its contact information, its hours of operation, and that its purpose is to receive complaints or questions about local HHAs. This ELEMENT is not met as evidenced by: Based on interview and record review, the Home Health Agency failed to provide documented evidence that they provided the Agency for Healthcare Administration's (AHCA) Complaint Hotline number, hours of operation, and its purpose to their patients. Findings: Review of the home health agency's new admission patient information folder revealed that it did not include any information regarding the State of Florida's AHCA Complaint Hotline phone number, hours of operation, and purpose to receive complaints from patients about local home health agencies. On 5/07/21 at 2:45 PM, the alternate administrator and administrator acknowledged that the information given to their patients did not include the AHCA Complaint hotline, hours of operation, and purpose. They said they were not aware that the information needed to be given to their patients. Both said they did not know if the their agency had a policy that required patients to be given the AHCA Complaint hotline information.