Deficiency Index

Willowbrooke Court at Azalea Trace

Pensacola, Florida · CCN 105444

7 surveys since 2011. The first finding at harm level was recorded in 2022.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
26
Surveys
7
Harm or worse
2
Immediate jeopardy
2
The record, 2011–2022
’11’15’20’22
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file7/7

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
24
Ownership
Non profit - Corporation
Chain
ACTS RETIREMENT-LIFE COMMUNITIES
County
Escambia
Medicare-certified since
1983

CMS ratings

Overall
5
Health inspection
5
Staffing
5
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=2, floor 20).

Last survey on record

—

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.065.05
Registered-nurse hours per resident day1.10—
Annual nurse turnover25.0%25.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

In the surveyor’s words

From the most serious findings on record at Willowbrooke Court at Azalea Trace, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Apr 8, 2022

    Based on observation, interview and record review, the facility failed to prevent 2 of 2 vulnerable residents at risk for elopement (Residents #1 and #2) from exiting the building unsupervised via the front entrance. Resident #1 was able to exit the building through a fire egress door on 2/23/22. Resident #2 exited through the same fire egress door on 3/27/22. This has the potential to effect 14 residents in the facility at risk for elopement. The facility's failure to prevent an elopement and eliminate potential hazards placed 2 residents at a likelihood of serious injury and death. […]

  • Immediate jeopardy, isolatedF867Apr 8, 2022

    Based on observation, interviews and record review, the facility's Quality Assurance and Performance Improvement (QAPI) process failed to develop and implement appropriate plans of action to correct identified quality deficiencies related to a resident elopement that occurred on 2/23/22 (resident #1) which resulted in a second resident elopement via the same door on 3/27/22 (Resident #2). The facility's failure to follow the QAPI process may prevent the facility from correcting and improving their systems to ensure resident safety and prevent serious harm for all 14 residents identified as risk for elopement: Resident #4, Resident #5, Resident #6, Resident #7, Resident #8, Resident #9, Resident #10, Resident #11, Resident #12, Resident #13, Resident #14, Resident #15. […]

Read 20 findings in full →The most serious and the most recent: 20 of 26 on record.

Every survey on record

FindingsAt actual harm or above

  • Apr 8, 2022Complaint2 findings · 2 harm
  • Aug 1, 2019Standard1 finding
  • Jul 13, 2017Standard3 findings
  • May 30, 2014Standard4 findings
  • Aug 22, 2013—6 findings
  • Jul 13, 2012—5 findings
  • Jun 16, 2011—5 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction