Willowbrooke Court at Azalea Trace
Pensacola, Florida · CCN 105444
7 surveys since 2011. The first finding at harm level was recorded in 2022.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 26
- Surveys
- 7
- Harm or worse
- 2
- Immediate jeopardy
- 2
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 24
- Ownership
- Non profit - Corporation
- Chain
- ACTS RETIREMENT-LIFE COMMUNITIES
- County
- Escambia
- Medicare-certified since
- 1983
CMS ratings
- Overall
- 5
- Health inspection
- 5
- Staffing
- 5
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=2, floor 20).
Last survey on record
—
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 4.06 | 5.05 |
| Registered-nurse hours per resident day | 1.10 | — |
| Annual nurse turnover | 25.0% | 25.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
In the surveyor’s words
From the most serious findings on record at Willowbrooke Court at Azalea Trace, in the surveyor’s own words.
- Immediate jeopardy, isolatedF689Apr 8, 2022
Based on observation, interview and record review, the facility failed to prevent 2 of 2 vulnerable residents at risk for elopement (Residents #1 and #2) from exiting the building unsupervised via the front entrance. Resident #1 was able to exit the building through a fire egress door on 2/23/22. Resident #2 exited through the same fire egress door on 3/27/22. This has the potential to effect 14 residents in the facility at risk for elopement. The facility's failure to prevent an elopement and eliminate potential hazards placed 2 residents at a likelihood of serious injury and death. […]
- Immediate jeopardy, isolatedF867Apr 8, 2022
Based on observation, interviews and record review, the facility's Quality Assurance and Performance Improvement (QAPI) process failed to develop and implement appropriate plans of action to correct identified quality deficiencies related to a resident elopement that occurred on 2/23/22 (resident #1) which resulted in a second resident elopement via the same door on 3/27/22 (Resident #2). The facility's failure to follow the QAPI process may prevent the facility from correcting and improving their systems to ensure resident safety and prevent serious harm for all 14 residents identified as risk for elopement: Resident #4, Resident #5, Resident #6, Resident #7, Resident #8, Resident #9, Resident #10, Resident #11, Resident #12, Resident #13, Resident #14, Resident #15. […]
Read 20 findings in full →The most serious and the most recent: 20 of 26 on record.
Every survey on record
FindingsAt actual harm or above
- Apr 8, 2022Complaint2 findings · 2 harm
- Aug 1, 2019Standard1 finding
- Jul 13, 2017Standard3 findings
- May 30, 2014Standard4 findings
- Aug 22, 2013—6 findings
- Jul 13, 2012—5 findings
- Jun 16, 2011—5 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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