Whispering Pines Lodge
Longview, Texas · CCN 675386
47 surveys since 2010. The first finding at harm level was recorded in 2015.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 177
- Surveys
- 47
- Harm or worse
- 23
- Immediate jeopardy
- 17
Findings at the most serious level CMS records. 2 of these were recorded as past non-compliance — corrected before the survey.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 116
- Ownership
- For profit - Corporation
- Chain
- CREATIVE SOLUTIONS IN HEALTHCARE
- County
- Gregg
- Medicare-certified since
- 1994
CMS ratings
- Overall
- 1
- Health inspection
- 1
- Staffing
- 1
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded more weighted findings than most of its peer group.
Weighted by harm level, against 377 for-profit facilities of 100–127 beds in Texas.
Last survey on record
Feb 20, 2026
262 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.42 | 3.25 |
| Registered-nurse hours per resident day | 0.43 | — |
| Annual nurse turnover | 97.3% | 54.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $494,425 across 7 penalties
- Special focus
- SFF Candidate
- Abuse icon
- Flagged by CMS on Care Compare
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J915.0% | K35.0% | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D3253.3% | E1626.7% | F— |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6896×
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F8806×
Provide and implement an infection prevention and control program.
- F5583×
Reasonably accommodate the needs and preferences of each resident.
- F6773×
Provide care and assistance to perform activities of daily living for any resident who is unable.
- F7613×
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
In the surveyor’s words
From the most serious findings on record at Whispering Pines Lodge, in the surveyor’s own words.
- Immediate jeopardy, patternF600Sep 13, 2025
Based on observation, interview and record review the facility failed to ensure residents had the right to be free from abuse, neglect, misappropriation of resident property, and exploitation for 20 of 25 (Resident's #2, #4, #5, #6, #8, #9, #10, #12, #13, #14, #16, #17, #18, #19, #20, #21, #22, #23, #24) reviewed for abuse and neglect. 1. The facility failed to ensure LVN D did not physically abuse Resident #4 when she picked her up from her wheelchair and threw her on to the mattress on the floor on 07/17/25. Resident #4 sustained a bruise to her right elbow and redness to the mid abdomen. 2. The facility failed to ensure LVN E did not verbally abuse Resident #9 when LVN E yelled and cursed at Resident #9 when she asked for pain medication on 08/17/25. 3. […]
- Immediate jeopardy, patternF689Sep 13, 2025
Based on interview and record review, the facility failed to ensure adequate supervision and assistance devices to prevent accidents for 11 out of 25 (Resident's #4, #7, #8, #10, #11, #12, #13, #14, #19, #21, and #22) residents reviewed for accidents. 1. The facility failed to ensure adequate supervision on the secured unit to prevent two resident-to-resident physical altercations between Resident #12 and Resident #13 on 08/07/25, and 08/23/25, which resulted in scratches to Resident #13's face. 2. The facility failed to ensure the secured unit was adequately supervised to prevent unwitnessed fall accidents for Resident's #8, #10, #12, #13, #14, #19, and #21. Resident #14 sustained a radius fracture and required 6 sutures to her left eye on 07/01/25. […]
- Immediate jeopardy, patternF725Sep 13, 2025
Based on observations, interview, and record review the facility failed to have sufficient nursing staff with the appropriate competencies and skills set to provide nursing and related services to assure resident safety and attain or maintain the highest practicable, physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity, and diagnoses of the facility's resident population in accordance with the facility assessment for 19 of 25 resident's (Resident's #2, #4, #5, #6, #7, #8, #10, #12, #13, #14, #16, #17, #18, #19, #20, #21, #22, #23, #24) reviewed for sufficient staffing. 1. […]
- Immediate jeopardy, isolatedF678Feb 20, 2026
Based on observation, interview, and record review, the facility failed to ensure personnel provide basic life support, including CPR, to a resident requiring such emergency care prior to the arrival of emergency medical personnel and subject to related physician orders and the resident's advance directives for 1 of 2 (Resident #1) reviewed for quality of life. The facility failed to ensure LVN A performed basic life support measures per AHA, BCLS guidelines when Resident #1 was in distress and choking on 2/7/26. The facility failed to ensure RN B performed basic life support per AHA guidelines for Resident #1 on 2/7/26. The facility failed to ensure MA C performed basic life support per AHA guidelines for Resident #1 on 2/7/26. […]
- Immediate jeopardy, isolatedF580Sep 13, 2025
Based on interview and record review, the facility failed to consult with the resident's physician when there was a significant change in the resident's physical, mental, or psychosocial status (that is, a deterioration in health, mental, or psychosocial status in either life-threatening conditions or clinical complications) for 1 of 25 residents (Resident #6) reviewed for quality of care.The facility failed to notify the physician when Resident #6 experienced low blood pressure, low heart rate and/or low blood pressure with an increased heart rate on 7/16/25, 7/18/25, 7/20/25, 7/21/25, 7/23/25, 7/25/25, 7/26/25, 7/27/25, 7/28/25,7/29/25, 7/30/25, and 8/1/25. On 8/1/25, Resident #6 had low hemoglobin 5.8 and low hematocrit 21.6. Resident #6 was sent to the ER due to critical lab values. […]
Read 37 findings in full →The most serious and the most recent: 37 of 177 on record.
Every survey on record
FindingsAt actual harm or above
- Feb 20, 2026Complaint1 finding · 1 harm
- Feb 2, 2026Complaint5 findings
- Jan 7, 2026Standard9 findings
- Sep 13, 2025Complaint10 findings · 6 harm
- Jul 16, 2025Complaint1 finding · 1 harm
- Apr 16, 2025Complaint3 findings
- Mar 29, 2025Complaint1 finding · 1 harm
- Mar 10, 2025Complaint1 finding · 1 harm
Show the 39 earlier surveys
- Feb 27, 2025Complaint1 finding · 1 harm
- Oct 3, 2024Standard13 findings · 1 harm
- Sep 4, 2024Complaint1 finding
- Oct 4, 2023Complaint1 finding
- Sep 13, 2023Standard and complaint12 findings
- Aug 23, 2023Complaint1 finding
- Feb 17, 2023Complaint1 finding · 1 harm
- Jul 27, 2022Standard and complaint6 findings
- May 21, 2021Standard1 finding · 1 harm
- Jul 30, 2020Complaint1 finding
- Jul 25, 2020Complaint1 finding
- Oct 28, 2019Complaint1 finding
- May 30, 2019Complaint3 findings · 2 harm
- Apr 11, 2019Complaint1 finding
- Mar 26, 2019Complaint2 findings
- Oct 19, 2018Complaint2 findings · 1 harm
- Aug 2, 2018Standard and complaint6 findings
- May 18, 2018Complaint1 finding · 1 harm
- Oct 30, 2017Complaint2 findings
- Aug 10, 2017Standard and complaint12 findings
- Dec 20, 2016Complaint2 findings
- Nov 30, 2016Complaint1 finding · 1 harm
- Oct 21, 2016Complaint3 findings · 2 harm
- Sep 14, 2016Standard and complaint7 findings · 1 harm
- Jun 29, 2016Complaint2 findings
- Oct 2, 2015Complaint4 findings
- Aug 20, 2015Standard6 findings
- Aug 3, 2015Complaint1 finding · 1 harm
- Jan 7, 2015Complaint1 finding
- Jul 15, 2014Complaint3 findings
- Jun 11, 2014Standard and complaint14 findings
- Aug 28, 2013—2 findings
- May 22, 2013—10 findings
- Apr 23, 2013—1 finding
- Sep 5, 2012—1 finding
- Apr 4, 2012—10 findings
- Feb 7, 2012—2 findings
- Apr 13, 2011—6 findings
- Dec 15, 2010—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction