Deficiency Index

Westside Care Center

Manchester, Connecticut · CCN 075252

38 surveys since 2010. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
154
Surveys
38
Harm or worse
5
Immediate jeopardy
2
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file27/38

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
162
Ownership
For profit - Limited Liability company
Chain
ICARE HEALTH NETWORK
County
Capitol
Medicare-certified since
1976

CMS ratings

Overall
2
Health inspection
2
Staffing
2
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 62 for-profit facilities with 128 or more beds in Connecticut.

Last survey on record

Jun 22, 2026

140 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.103.57
Registered-nurse hours per resident day0.32—
Annual nurse turnover33.0%35.2%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD3976.5%E713.7%F12.0%
No harm, potential for minimalA—B47.8%C—
CMS’s current file: 51 of the 154 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6006×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F5504×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F6844×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F5803×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F5843×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

In the surveyor’s words

From the most serious findings on record at Westside Care Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Feb 2, 2023

    Based on clinical record review, facility documentation, facility policy, police reports, ambulance run sheets, and interviews, for one (1) of seven (7) residents, reviewed for a change in condition, (Resident #5), the facility failed to ensure that a baseline substance abuse care plan was put into place upon admission, supervised visits were put into place timely, a supervised visit conducted on [DATE] was in accordance with facility process for Resident #5, who was admitted with a recent history of substance abuse, had a history of possession of an illegal substance within the facility. […]

  • Actual harm, isolatedF684Dec 13, 2021

    Based on review of the clinical record, facility documentation, facility policy, and interview for 2 residents (Resident #3 and 2) reviewed for [MEDICATION(S)] administration, the facility failed to administer [MEDICATION(S)] according to professional standards which resulted in a medication error in which Resident #2 received almost 3 times the ordered dose of [MEDICATION(S)] and required hospitalization in the ICU to be stabilized, and for 1 resident (Resident #1) reviewed for death, the facility failed to ensure the physician's order for an RN may pronounce death was transcribed according to professional standards. The findings include: 1. Resident #3 was admitted to the facility on [DATE] with diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . […]

  • No harm, potential for more than minimal, widespreadF812Jun 22, 2026

    Based on observations, review of facility policy and staff interview, the facility failed to ensure that a section of the kitchen undergoing construction was appropriately sealed off from food preparation and storage areas to prevent the spread of infection. The findings include: On 6/15/2026 at 9:55 AM, a tour of the kitchen with the Dietary Director identified an area of the kitchen undergoing construction. The area undergoing construction contained multiple surfaces and fixtures with a visible accumulation of dust and debris, including stainless steel equipment, surrounding pipes, and portions of the tile floor.The temporary plastic barrier separating the construction area from the operational kitchen was torn in several areas and secured with loose or partially detached tape. […]

  • No harm, potential for more than minimal, patternF584Jun 22, 2026

    Based on resident interview, observations, review of facility documentation and staff interviews for (9 of 13) air conditioners on all units sampled, the facility failed to ensure the hallway and dining room air conditioners were maintained in a clean and sanitary manner. The facility also failed to ensure the laundry area was clean and dust free. The findings include: 1.On [DATE] at 11:19 AM, Resident #115 was interviewed on the B wing and stated that the facility's air conditioners were moldy. Resident #115 moved to the dining room and turned on the wall mounted mini split in one corner above a piano. When turned on, a distinct mildew smell was noted. Soft, black debris was seen coming from the vents and landing on the piano below. […]

  • No harm, potential for more than minimal, patternF584Nov 6, 2024

    Based on observation, review of the clinical record, facility documentation, facility policy, job descriptions, and interviews, for 2 of 4 units, the facility failed to ensure the environment was maintained in good repair and in a homelike manner and for 1 resident, (Resident #95) the facility failed to ensure a homelike environment. The findings include: Observation on 11/5/24 at 8:35 AM through 11:00 AM, and on 11/5/24 at 11:49 AM with the Regional Maintenance Director and the Administrator identified the following: a. Damaged, chipped, stains and/or marred bedroom walls on A wing in rooms 102, 103, 105, 106, 109, 110, 114, 115, 116, and 117. B wing in rooms [ROOM NUMBER]. b. Damaged, chipped, stains and/or marred bedroom radiators on A wing in rooms [ROOM NUMBER]. […]

Read 25 findings in full →The most serious and the most recent: 25 of 154 on record.

Every survey on record

FindingsAt actual harm or above

  • Jun 22, 2026Standard10 findings
  • Mar 19, 2026Complaint1 finding
  • Dec 2, 2025Complaint1 finding
  • Jun 16, 2025Complaint1 finding
  • Feb 20, 2025Complaint5 findings
  • Nov 26, 2024Complaint2 findings
  • Nov 6, 2024Standard and complaint13 findings
  • Mar 5, 2024Complaint1 finding
Show the 30 earlier surveys
  • Dec 14, 2023Complaint3 findings
  • Feb 2, 2023Complaint5 findings · 1 harm
  • Apr 19, 2022Standard4 findings
  • Dec 13, 2021Complaint4 findings · 1 harm
  • Mar 15, 2021Complaint1 finding
  • Mar 2, 2021Complaint4 findings
  • Jan 27, 2021Complaint2 findings
  • Nov 16, 2020Infection control1 finding
  • Sep 27, 2020Infection control1 finding
  • Jul 14, 2020Infection control1 finding
  • May 11, 2020Infection control1 finding
  • Feb 14, 2020Complaint1 finding
  • Jan 2, 2020Complaint1 finding
  • Aug 30, 2019Standard and complaint13 findings
  • Jun 18, 2019Complaint3 findings
  • Mar 4, 2019Complaint3 findings
  • Nov 27, 2018Complaint1 finding
  • Jul 27, 2018Standard10 findings · 1 harm
  • Jul 11, 2017Standard8 findings · 1 harm
  • Mar 10, 2017Complaint2 findings
  • Jun 27, 2016Complaint2 findings
  • May 19, 2016Standard and complaint6 findings
  • Jul 30, 2015Complaint2 findings · 1 harm
  • Mar 19, 2015Standard13 findings
  • Feb 10, 2014Standard7 findings
  • Mar 14, 2013—11 findings
  • Mar 9, 2012—4 findings
  • Mar 1, 2011—4 findings
  • Jan 14, 2011—1 finding
  • Sep 3, 2010—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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